VIP Casino Royal - Player's $100 winning not paid.

I played this casino on J July 7 and I did the welcome freechip with the maximum cash out of 100 I met the requirements of wagering I sent in all my documents they were all verified and I still haven’t got paid and every time I contact them they answer me until I tell them that they Omie and then I don’t get a response back before that they tell me to wait on that their team will update me but I’ve never got one email from them besides the one to verify my email. This casino is very foggy they can’t even pay me $100 for a welcome freechip. What do I do?

Dear rtorres2103,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account?
• Have you redeemed any free bonus from this casino in the past?
• Do you happen to know if anyone within your immediate vicinity or social circle has ever redeemed a free bonus from this particular casino before? I am asking because there have been instances where individuals within close proximity or with shared IP addresses have been flagged for bonus abuse or fraudulent activity, even if they were not directly involved. Therefore, it would be helpful to rule out any potential conflicts or complications that could arise from previous bonus redemptions by others in your vicinity.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear rtorres2103,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.