The player's winnings were voided for breaching bonus terms. The complaint was closed as the player stopped responding.
Viggoslots Casino - The player's winnings were voided.
Amount: €78
Viggoslots Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited €20 at Viggo Slots with a 100% bonus.
I didn't start playing with the bonus and only used my €20.
With the €20 I won at Wanted Dead or a Wild and got €78.
I wanted to pay this out and got this email (attached).
It says that my winnings have been forfeited because I supposedly played slots that are not allowed with bonus credit.
However, NOWHERE on the viggo slots website is it written that you are not allowed to play these slots, let alone any indication that they are.
So I could never have known!
Please help me with this injustice.
Automatic translation:
Public
Public
1 year ago
Hello loidcasino1337,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Viggoslots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Which game did you play which was supposed to be blocked? Did the casino refund your deposited amount? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
My account is verified and I got my deposit refunded.
The banned game I was playing is said to be Tombstone RIP and Wanted dead or a wild by Hacksaw.
Automatic translation:
Public
Public
1 year ago
Hello loidcasino1337,
Can you please forward your betting history and communication between you and the casino to nikolas.b@casino.guru for further review?
