Viggoslots Casino - Player wishes to close their casino account.

Hi just want to tell you about Viggoslots about account closure and self exclusion!! I wanted to close my account and I talked to live support thay informed me that I need to sand a mail in order my account to be closed!! And I did on 08.03.2022 i send a mail to support.. thay ignoring me..after 5-6 days my account is still open!! I talked again to live support same story..send a mail..i told them that i did send a mail..and they told me that i will get reply within 48 hours!! And never happened..i send a 2 additional mails but nothing..my account it’s still open ..i try to speak to live support..but all agent’s are busy ( i wait like 1-2 hours) but no available agents!!

Dear Gumen16,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"Responsible Gaming

Viggoslots.com sees online casino games as a positive form of entertainment for adults. Most players share this opinion, but there is a small percentage that lets gambling become a too big part of their lives. If you feel that your gambling is a problem, we at Viggoslots.com can help you to gamble responsibly. We can adjust how much money you can deposit, lose according to your request. And if you request it, we can also close your account during a desired time period. Contact us and we will take necessary action that fits you the best."

I would recommend sending an email including all the relevant information to support@hd.viggoslots.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

I know that and i send a mail to support@hd.viggoslots.com asking my account to be closed!! Today after 7 days i get respond after talking 3-4 times with live support and the mail response was this: We are contacting you about your request for information about closing an account.

We want to remind you that if you want limit your bet you can always select Deposit Limit in the cashier.

Instead, if you are sure that you want permanent close your account, in order to close it without any possibility to reopening, you need to provide us a proof of your id card and proof of address.

Best regards

Viggoslots Casino.

funny but ok i can understand that!!i send them prove of id and proof of address ( just to mention my account is verified with them ) And now 5 hours later nothing !! Probably am gonna wait 7 dyas again!!

Thank you, Gumen16, for the update. The casino is making sure that it is you who requested the account closure. Please keep me informed about any further developments.

Dear Gumen16,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.