The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Viggoslots Casino - Player’s deposit has never been credited to her casino account.
Amount: €150
Viggoslots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I have deposited 150€ via Nodapay which has already been deducted from my account. But these €150 are not credited to my player account. As Viggoslots support wrote to me, it takes up to 72 hours for the money to be back in my account. However, I tried depositing at 3 different casinos and none of them credited the money. Nodapay support has not yet responded to my email. What else can I do?
Automatic translation:
Public
Public
1 year ago
Dear biestig,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Player's additional comments:
Hello Petronela
Nodapay got in touch today. The amount has now been credited. Thank you for your efforts.
However, I can only advise against using this payment provider. So far I could always use "Sofort" or "Volt" at Viggoslots, which has now probably been replaced by Nodapay. The casino is great! Please don't post bad reviews, from me.
Viggoslots stood up for me.
Thanks again.
Best regards
B******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, biestig, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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