The player from Germany has been accused of breaching bonus terms and conditions. Subsequently, all the promotional winnings have been cancelled. We rejected the complaint because the player didn't respond to our messages and questions.
Money was not paid out. a Ynbelievably violated gie bonus terms .. no indication of a bonus or when it has ended !!!!!! Don’t pay any money in the dirt shop !!!!! oh no German support only English ... profit was canceled 2500 + 700 to play ... very dubious figer away from the club
Dear Rene,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation which exact rule has been breached?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela