HomeComplaintsViggoslots Casino - Player’s bonus winnings have been confiscated.

Viggoslots Casino - Player’s bonus winnings have been confiscated.

Amount: €2,500

Viggoslots Casino
Safety Index:Above average
Submitted: 07 Nov 2020 | Case closed : 22 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has been accused of breaching bonus terms and conditions. Subsequently, all the promotional winnings have been cancelled. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Money was not paid out. a Ynbelievably violated gie bonus terms .. no indication of a bonus or when it has ended !!!!!! Don’t pay any money in the dirt shop !!!!! oh no German support only English ... profit was canceled 2500 + 700 to play ... very dubious figer away from the club

Automatic translation:
Public
Public
3 years ago

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation which exact rule has been breached?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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Public
3 years ago

Dear Rene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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