The player from Germany has been accused of breaching bonus terms and conditions. Subsequently, all the promotional winnings have been cancelled. We rejected the complaint because the player didn't respond to our messages and questions.
Viggoslots Casino - Player’s bonus winnings have been confiscated.
Amount: €2,500
Viggoslots Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Viggoslots Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Money was not paid out. a Ynbelievably violated gie bonus terms .. no indication of a bonus or when it has ended !!!!!! Don’t pay any money in the dirt shop !!!!! oh no German support only English ... profit was canceled 2500 + 700 to play ... very dubious figer away from the club
Automatic translation:
Public
Public
4 years ago
Dear Rene,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation which exact rule has been breached?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
