HomeComplaintsVerde Casino - Player’s withdrawal request is delayed.
Verde Casino - Player’s withdrawal request is delayed.
Amount:
30,000 zł
Verde Casino
Safety Index:Very high
Safety Index
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Submitted:
10 Oct 2024
|
Case closed : 17 Dec 2024
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 days ago
The player from Poland faced issues with withdrawals from Verde Casino, with a pending request of 21,000 PLN. Initially informed that processing could take up to 48 hours, he was later told it might take 30 days due to his withdrawal exceeding the deposit 20 times. They failed to provide the necessary documentation or updates as requested by us. Consequently, the complaint was rejected.
The player from Poland faced issues with withdrawals from Verde Casino, with a pending request of 21,000 PLN. Initially informed that processing could take up to 48 hours, he was later told it might take 30 days due to his withdrawal exceeding the deposit 20 times. They failed to provide the necessary documentation or updates as requested by us. Consequently, the complaint was rejected.
I have account in Verde casino my withdrawal has not processed. Initially, they said it could take between 5 minutes and 48 hours. Later, they said it could take up to 5 days. Today, an employee told me that processing will take 30 days because my withdrawal amount is 20 times larger than my deposit amount. I no longer know what to believe about this casino.🥲🥲
I have pending withdrawal of 21000 PLN and 9000 PLN, kindly please approve my withdrawal request.
• I am never use any bonus,
• I'm playing in slots games in this casino,
• my account is now verified already,
• I'm won some good amount so Verde casino saying my withdrawal is larger 20 times than my total deposit,
• i agree all rules and conditions of Verde casino,
I hope they proceed my withdrawal request soon,
I have account in Verde casino my withdrawal has not processed. Initially, they said it could take between 5 minutes and 48 hours. Later, they said it could take up to 5 days. Today, an employee told me that processing will take 30 days because my withdrawal amount is 20 times larger than my deposit amount. I no longer know what to believe about this casino.🥲🥲
I have pending withdrawal of 21000 PLN and 9000 PLN, kindly please approve my withdrawal request.
• I am never use any bonus,
• I'm playing in slots games in this casino,
• my account is now verified already,
• I'm won some good amount so Verde casino saying my withdrawal is larger 20 times than my total deposit,
• i agree all rules and conditions of Verde casino,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Dear Jaroslaw,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Please let me know if there are any updates in your communication with the casino.
If you need our assistance, I kindly ask you to provide your communication with the casino where you discuss the topic. Share it to my email at tomas@casino.guru for review.
Please let me know if there are any updates in your communication with the casino.
If you need our assistance, I kindly ask you to provide your communication with the casino where you discuss the topic. Share it to my email at tomas@casino.guru for review.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear Jaroslaw,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear Jaroslaw,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
If you wish to continue with your complaint, please send video evidence confirming your residential location with you on the video with a note saying CASINO.GURU and current date to my email at tomas@casino.guru
Dear Jaroslaw,
If you wish to continue with your complaint, please send video evidence confirming your residential location with you on the video with a note saying CASINO.GURU and current date to my email at tomas@casino.guru
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear Jaroslaw,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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