Verde Casino - Player’s withdrawal request is delayed.

I have account in Verde casino my withdrawal has not processed. Initially, they said it could take between 5 minutes and 48 hours. Later, they said it could take up to 5 days. Today, an employee told me that processing will take 30 days because my withdrawal amount is 20 times larger than my deposit amount. I no longer know what to believe about this casino.🥲🥲

I have pending withdrawal of 21000 PLN and 9000 PLN, kindly please approve my withdrawal request.

• I am never use any bonus,

• I'm playing in slots games in this casino,

• my account is now verified already,

• I'm won some good amount so Verde casino saying my withdrawal is larger 20 times than my total deposit,

• i agree all rules and conditions of Verde casino,

I hope they proceed my withdrawal request soon,

Dear Jaroslaw,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Yes i will waiting for 14 day's from my withdrawal date .

Today verdecasino blocked my account,

" The anti-fraud team has requested the proof of gameplay from India.

Once you provide the requested document, the withdrawals will be approved according to T&Cs.

Kindly mind, usage of VPN is strictly prohibited. "

I'm never go India,

I'm on date 09/10/2024 watching Indian deshi porn videos in VPN,

I'm not use vpn for Verdecasino,

Thanks for the clarification.

Have you informed the casino regarding your VPN usage? Has the casino responded?

Please send me your communication with the casino to my email at tomas@casino.guru

Sir i can't send you screenshot,

But they have said administration working

Please let me know if there are any updates in your communication with the casino.

If you need our assistance, I kindly ask you to provide your communication with the casino where you discuss the topic. Share it to my email at tomas@casino.guru for review.

Dear Jaroslaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello I don't have access to my registered email,

I want to change my new email id but they not changing my new email

Dear Jaroslaw

Please kindly confirm, you lost access to both your e-mail and phone number.

Regards

Yes sir I don't have access to my registered email id and mobile number.

Dear Jaroslaw,

Have you asked your phone and email providers for assistance?

With what result?