Verde Casino - Player’s withdrawal is not processed.

I recently played at Verde Casino and deposited 50 euros using my Mastercard, which went smoothly. However, now that I want to withdraw my winnings, they are telling me that the card doesn't work. I tried a bank transfer, but that didn't work either. How can I get my money? Please help me.

Dear carolabugiel64,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello all

According to our records, the player received the bank transfer on 22.07.2024 06:29:30 (UTC).

Regards

Thanks to the Verde Casino representative for the reply.

Dear carolabugiel64,

Could you please confirm the reception of the funds? May we consider the issue resolved?

Dear carolabugiel64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.