A player from Sweden had deposited €50 at Verde Casino using a Mastercard without any issues. However, her attempts to withdraw her winnings via the same card and bank transfer failed. She sought assistance to retrieve her money. The casino confirmed that the bank transfer was completed on 22.07.2024. Without confirmation from the player, the complaint was rejected.
Verde Casino - Player’s withdrawal is not processed.
Amount: €100
Verde Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
I recently played at Verde Casino and deposited 50 euros using my Mastercard, which went smoothly. However, now that I want to withdraw my winnings, they are telling me that the card doesn't work. I tried a bank transfer, but that didn't work either. How can I get my money? Please help me.
Automatic translation:
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2 months ago
Dear carolabugiel64,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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2 months ago
Hello all
According to our records, the player received the bank transfer on 22.07.2024 06:29:30 (UTC).
Regards
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2 months ago
Thanks to the Verde Casino representative for the reply.
Dear carolabugiel64,
Could you please confirm the reception of the funds? May we consider the issue resolved?
