The player from Greece had been unable to withdraw his winnings due to technical issues reported by the casino provider. He had been attempting to withdraw his funds for over 20 days and had experienced repeated difficulties. The casino had claimed that the player had entered incorrect card details, but the player had refuted this. Eventually, the funds had been successfully credited to the player's bank account. As a result, we had marked the complaint as 'resolved'.
Verde Casino - Player’s withdrawal is delayed due to technical issues.
Amount: €300
Verde Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
I have been trying to withdraw my money for at least 20 days without any result. The last time the casino told me my withdrawal rejected for technical issues their provider had. I am very disappointed and upset and the provider keeps committing my account for cash exchange without any reason. I just want my winnings.
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9 months ago
Dear Bristojohn,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
My verification was done completely after the first failure and after the first commitments at my bank account for cash exchange of the provider. Then my withdrawal was rejected and begun again after I opened a new request believing that now I am ok. Then my request after 10 days rejected due to technical reasons (of course the provider had its commitments again from my account for cash exchange ) which the casino don’t know and don’t know if I have them again with my third attempt ! So my withdrawal is connected to my luck and every time I am trying withdraw I lose money. I tried having my money directly to my VISA which I send them photos etc at my verification. I haven’t been advised with any other method.
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9 months ago
Greetings,
Player specified the card details wrong.
That is the reason.
Dear player, please double-check the card requisites and try again once the request gets declined.
Regards
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9 months ago
How do you know that ? No the card isn’t wrong.its the same I did my deposits. Also I say they commit my bank account with cash exchange commitments. Now I cannot do that again because my withdrawal is in progress. Notice that they processed it faster than the last time.
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9 months ago
Oh my god. With some magical reason my funds credited to my bank account without any delay. Day1 with my latest request. That something definitely means. Happy end. Thanks a lot.
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bristojohn, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
