The player from Italy had been dealing with delays in his withdrawal request, despite his account having been fully verified. After he submitted his complaint, the status of his withdrawal changed from 'pending' to 'in progress'. The casino confirmed that the withdrawal transaction had been completed and it might have taken up to 5-7 bank days for the money to clear. The casino confirmed that the player had received the money. However, without confirmation from the player about the successful withdrawal, we had to reject the complaint.
Verde Casino - Player's withdrawal has been delayed.
Amount: €313
Verde Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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8 months ago
Translation
I have made a withdrawal request, but they remain vague whenever I contact them and do not process my withdrawal request. I have also performed all the checks to validate my profile.
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8 months ago
Dear Valrioxx,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- When was the last time you were in contact with casino support and what did you discuss?
- Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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8 months ago
Translation
The account was verified, in fact when I created the withdrawal request it didn't ask me for any data.
I spoke to customer service this morning and they told me that payment processing is in the queue.
the withdrawal request was made last week
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8 months ago
Translation
I don't know if you have already done something, but the request has gone from "pending" to "in progress"
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8 months ago
Translation
Except that now it has remained fixed in "in progress" and they are always vague in their answers about crediting times
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8 months ago
Hello all
We'd like to confirm, the withdrawal transaction was confirmed 26.02.2024 12:37:24 (UTC)
Since it's a bank transfer - it may take up to 5-7 bank days for money to get cleared.
Kind regards
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8 months ago
Dear Valrioxx,
We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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8 months ago
Dear Valrioxx,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
