The player from Italy had been dealing with delays in his withdrawal request, despite his account having been fully verified. After he submitted his complaint, the status of his withdrawal changed from 'pending' to 'in progress'. The casino confirmed that the withdrawal transaction had been completed and it might have taken up to 5-7 bank days for the money to clear. The casino confirmed that the player had received the money. However, without confirmation from the player about the successful withdrawal, we had to reject the complaint.