Verde Casino - Player’s withdrawal has been delayed.

Dear Gorol,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

J. Hello, I don't know why I can't write otherwise, this is not the first payment. Verde writes that the payment was approved and transferred to an intermediary, an external company, and they have no influence on what happens to the money.

J. Hello, I don't know why I can't write otherwise, this is not the first payment. Verde writes that the payment was approved and transferred to an intermediary, an external company, and they have no influence on what happens to the money. They blame everything on the intermediary and I don't care. Verde is responsible for the money, I want to get back what's mine, that's why I'm filing a complaint. I will also mention that I received information from them that the money can be transferred back to the player's account and not to the bank account and I will still have to wait - it is a fraud in my opinion

Hi Gorol,

• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

Thank you.

Dear Gorol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.