Verde Casino - Player's verification process is delayed.

Hello, I'm having an issue with verification and I'm unable to withdraw funds. I have submitted all my details for review but they're saying it's not enough.

Dear Lexacom53,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please list which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? Could you please specify what the casino asked of you in addition to what you already provided?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello all,

The account was verified.

Kind regards

Thanks to Verde Casino for the reply.

Dear Lexacom53,

Could you please let us know if you were able to request a withdrawal from the casino? Do you need any further assistance? Please let me know.

Dear Lexacom53,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player within the time limit, we are forced to reject this complaint.

The player can reopen this complaint anytime.