Verde Casino - Player's tournament winnings are being disputed.

So I was in a tournament 3 of them I place in all three so am cool operators are like congrats on the wins so am like cool so on Saturday I get a hold of the operators and ask what's happening with my prize and the operator t like o it's the only 3 spots that gets a prize am like not true so he goes and checks come back with another bold lie o its an error or a mistake u don't get a prize clearly my email is there on three different tournaments so I ask can u email me that error or mistake he say he can't so that's what am dealing with I got screen shots of the tournaments

Dear Jjreal89,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please send me the links or the screenshots of the tournaments you participated in? Kindly specify the places you took in each of them.

Have you received your winnings from any of these tournaments yet?

Have you won any tournaments in this casino before?

Could you please confirm that you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No I have not got nothing from them and I did pass the kyc verification . And I haven't won no tournaments and thank u for helping me

So how does the process work how long Does it Usually take and what do u think about the whole thing with this am going through

Dear Jjreal89

Thank you for the complaint.

Can you kindly let us know exactly which tournament you participated at? And what is the expected win amount?

Regards

The three screen shots are the tournaments I was in

Dear Jjreal89

Please find the information on the results on the tournaments you've mentioned:

1) Lock, Stock and Sizzling Sevens

Tournament ended at 01-08-2024 00:00 (UTC)

Your Player ID is 59187704, and you did not qualify for participation in this tournament.

2) Lock, Stock and Sizzling Sevens

Tournament ended at 05-08-2024 00:00 (UTC)

Your Player ID is 59187704

You're ranked 2004-th, while the number of paid places is 50.

Hope this clarifies, we wish you luck in future!

Kind regards

Dear Verde Casino representative,

Thank you very much for getting in touch with us and for providing more information regarding the player's participation in the tournaments.

Dear Jjreal89,

Please let me know if there is anything else we can help you with, otherwise, this complaint will be closed.

And I was in 2 other tournaments I hope u know this right

Look

Dear Jjreal89

Above, we listed your results within 2 (two) tournaments.

Now, that you've specified one more ("On Fire"), please kidnly find your results below:

"On Fire"

Tournament started 29-07-2024 00:00 (UTC), ended at 05-08-2024 00:00 (UTC)

Your Player ID is 59187704

You're ranked 2004-th, while the number of paid places is 50.

Pardon, there was a mistake in the name of the tournament above.

Regards

Lazap

Dear Jjreal89

Please, kindly let us know when the screenshots were taken:

a) When the tournaments were finished?

b) When the tournaments were still active?

Regards

Dear Jreal83,

Could you please specify when you took the screenshots of these tournaments? Is it possible that the tournaments were still ongoing at the time the screenshots were taken?

Yes they were over and I took them way beyond they are done

They were not active the other operators were congratulating me on the wins

Do you possibly have some evidence that you could send us showing the exact date these screenshots were made (veronika.l@casino.guru)? And also kindly forward the communications with other casino agents who congratulated you on the tournament winnings.

Dear Jjreal89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been scamed it's all good

I apologize, but we are unable to proceed with your complaint as we have not received any evidence to support your claim of winning the tournaments. Without this evidence, we cannot conduct a thorough investigation and must deny your complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.