Verde Casino - Player’s payout has been significantly delayed.

Greetings. I have a complaint about the payout at Verde Casino. On 19th December 2023, I confirmed a payout of 1300 euros but they have not paid me yet, it's already been 19 days. Their live chat assistants tell me to be patient and wait, but they won't tell me how long. My account in their casino is correct and the verification was successful. How long is it normal for a player to wait for a payout? I deposited roughly 600 euros or more at Verde. What should I do? Thank you.

Dear erminhodzic1000,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only? 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Greetings. I was not informed that there was any problem with the payment. The bonus was not active in my payment, on live chat they tell me that they forwarded the money to an external operator who should transfer the money to my bank account and that they have no information when they will they are paying me. they say everything is ok and to wait, it's been 22 days and still no payment. greetings

Please send me any recent communication you had with the casino on the topic and share the screenshot of the withdrawal confirmation.

My email is tomas@casino.guru

Dear erminhodzic1000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.