Dear male2017,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Do I understand correctly the casino asked for additional documents before your withdrawal can be processed?
- Which documents the casino asked for and when did you submit them?
- Is any withdrawal request currently pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Dear male2017,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Do I understand correctly the casino asked for additional documents before your withdrawal can be processed?
- Which documents the casino asked for and when did you submit them?
- Is any withdrawal request currently pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Edited by a Casino Guru admin