The player from the Netherlands deposited 500€ via a bank transfer, but it wasn't approved on the casino account. They had contacted support, and the issue had been forwarded to the financial department. We advised the player to contact their payment provider for further investigation, as the casino usually had limited control over such issues. Eventually, the deposit was refunded, and the complaint was marked as resolved.
Verde Casino - Player's deposit is not credited.
Amount: €500
Verde Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I deposit 500€ on Friday 24 May via bank transfer the money has left my account but not approved to my casino account I made contact to the live support team and send them the transaction details they said to me wait until 72h I waited today Monday 27th May I contacted the live chat support team about asking my deposit money 500€ they told me we wil forwarded your case to the financial department and its gonna take a few hours until a few days . This is disgusting I want my money back refunded to my account they let me wait for nothing the maximum time is reached which was 72h withing I am not gonna wait anymore I want my money back
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5 months ago
Dear bakhtiarjan60,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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5 months ago
Hello. I want to let you know that my deposit is refunded this case resolved and you can close this case thank for helping me have a good time
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5 months ago
Dear bakhtiarjan60,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
