Verde Casino - Player's account was suspended without withdrawal opportunity.

meine Konto wurde gesperrt und ich Konto nie eine Auszahlung tätigen sodass meine Einzahlungen umsonst gegangen sind

Dear Abdalah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo,

ich bedanke mich für Ihre Hilfe

Unzwar ich habe das Konto seit ca. ein Monat

ich habe meine Gewinne ohne Bonus gesammelt und ich habe meistens Gates Of Olymbus gespielt

ich habe mal 7000€ gewonnen aber konnte nicht auszahlen sodass die mich es verspielen lassen

am Endeffekt sperren Sie meine Konto

und haben meine eingezahlte Beiträge nicht zurück erstattet

Hello all

We'd like to confirm that the player has zero on the balance, and the documents that were provided do not belong to the account holder. That is why the account is now blocked.

Kind regards

Ich habe bereits richtige Dokumente eingereicht nun kann ich nochmal beweisen dass ich die richtige Dokumente eingereicht habe daher bitte ich Euch aufhören Menschen zu betrügen

ich werde eine Anzeige machen gegen Verde Casino

mich habe auch bereits alle Nachricht mit dem Kundenservice von verde Casino

Dear Abdalah

Please kindly let us know if we can be of any other help.

Also we've double-checked, the casino did not confiscate any of the money, looks like you've played it all.

Kind regards

Ihr seid genau so scheisse wie die Casinos die zahlen euch damit ihr Mund zu habt

ich hoffe ihr werdet alle mit LKW überfahren und eure ganze Familie genauso stirbt

ich habe das Geld von meinem 3 jährigen Spardose rausgeholt

am Ende zockt ihr mich ab

ihr h*********

Hi Abdalah,

In summary, you submitted personal documents for verification that do not belong to you and willingly downplayed your winnings. However, despite these actions, you are placing blame on others. It's essential to clarify that this approach is not acceptable.

Furthermore, I must emphasize that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we maintain a zero-tolerance policy for such behavior.

Is there anything else we can try to assist you with?

Dear Abdalah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ich habe richtige Dokumente eingereicht hört auf belogen zu werden

ich habe das scheiss guthaben runtergespielt da ich die Auszahlung nicht bezahlt bekomme

also bitte hört auf Die MENSCHEN anzuziehen

As the player initially submitted someone else's documents to verify their account and later reduced their winnings, our ability to assist with this issue is limited. The casino did not withhold any funds and was within their rights to refuse account verification with incorrect documents.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.