Verde Casino - Player’s account was closed after the KYC issue.

Hello Good morning, I'm D*** A*** N*** or I top up 20 euros at Verde Cazinou and you asked me for a selfie photo with your ID card in hand, or I took a selfie with your ID card more than 10 times identification in hand and it was always rejected because I had 400 euros waiting for the Kyc verification, given that my photos are always rejected due to not being able to withdraw my money or I decided to go to a specialist who takes photos in the studio and or I did more than 5 photos with the latest generation Canon camera and then uploaded to my account and these high quality photos were also rejected in order not to pay my withdrawal, then since I don't have any opportunity to continue playing and I won more than 800 euros and I wanted to withdraw my money but I couldn't because I no longer had to check Kyc in the end or played all my 800 euros down to the last cent then it was blocked and my permanent account was closed. But I don't know why the gaming account was closed abusively, I wanted to unblock my account but I can't because I decided to close it permanently but in an abusive way because I wasn't asked to close my account

Dear dobreadriannicolae37,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Verde Casino.

I understand that constantly having your verification photographs rejected can be a frustrating experience, especially after seeking assistance from a professional photographer. However, since the casino closed your account only after you played away all your money to zero, I'm afraid we are unable to assist you in any way.

As stated in the Terms and Conditions:

13.5 The Company may terminate Your Account, -including your username and password, - immediately without notice:

13.5.1. if we decide to discontinue to provide the services in general or specifically to you, but only in the event that the player's real money balance falls below a minimum stake amount;

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards

Veronika

Hello Good morning, you spoke with Verde Cazinou, what answer should be given, because the permanent account was closed in an abusive way, I wanted to know the reason why but it was permanently blocked so it doesn't happen in the future with other customers, I wanted to unblock my account if I can help, thank you

Hello all

The account was blocked upon player's request at 28.01.2024 15:51:34 (UTC)

Also, we can confirm, that two documents were declined, since the information provided was not readable.

Kind regards

Now let's talk seriously and I'll send you all my photos here without any lies as Verde Cazinou says, considering that I won more than 400 euros on their Casinou, none of the photos were good, but why are you talking bullshit because in the end I went to the professional and I took the photo with a photo specialist with a latest generation Canon camera, and this didn't work for you either because I had 400 euros at your Casino, today I'm making a complaint to AAMS this time and I'm sending them all my photos to them too, so don't do anything abusive to other customers

I don't ask for any blocking or to permanently close my gaming account. I didn't ask for anything to close my account. You decided to close my account in an abusive way. It was already more than a week and I didn't go through Kyc verification anymore and you don't. there was no photo well, let's see what AAMS decides I hope they are closing the license because you are not a fair and correct platform

I'm forwarding a complaint to ADM now so I don't close other customers' accounts

Dear dobreadriannicolae

We do not quite understand the complaint. Do you want your account to be unblocked?

If so, why did you specify the disputed amount, since you have zero on your balance.

Regards

Green Cazinou When I contested it, I specified in the complaint that I had 400 euros and I no longer had to verify Kyc in the end or gambled all the money after which you said you had abusively decided to close my permanent account, I'll tell you the truth then ask Casinou Guru that I specified my situation that the balance was 0 Green Cazinou I want account to be unlocked by you and continue playing without making a complaint in a friendly way, thank you and I await your response and unlock account

Green Cazinou unlock account and we end here

Sorry, We can't do that, since you are displaying signs of gambling addiction.

Thank you for understanding.

Regards

Verde Cazinou I'm not addicted to gambling like your companies, it's just that you have closed an account for no reason, do what you want, there are many online games without problems like you have, this time I'll report the ADM then you talk to them I'm already there I send you more than 10 photos and all of them were rejected because I had money in your account. Complaint ADM, see you again so you will never be allowed to treat customers as you like, I'm sorry. But from today you never talk to ADM with me.

Verde Cazinou Guru thank you very much for the complaint, I can close the complaint now. I will forward the complaint to Verde Cazinou at ADM, thank you very much

Casino Guru thank you very much, close the complaint so I will forward the complaint to ADM because it shouldn't behave like this with customers

Thank you, dear Verde Casino representative, for getting in touch with us and explaining the situation.

Dear dobreadriannicolae37,

As we previously stated, the casino has the right to close a player's account at any time, as long as the remaining balance is paid out. In your case, since you had no balance in your account and your gambling behavior showed signs of a gambling problem, the casino cannot continue providing its services to you. We hope that you understand the casino's decision and we appreciate your cooperation in this matter. This complaint will now be closed. Thank you for your understanding.

Best regards

Veronika