The player from Belgium successfully wins nearly €1,940 at Verde Casino but faces account blockage and withdrawal denial due to alleged multiple accounts, which he denies. He receives an offer of €200 to unblock his account but considers it unfair and plans to consult a lawyer.
Verde Casino - Player’s account has been blocked and winnings confiscated.
Amount: €1,940
Verde Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
3d 21h 21m 44s
Case summary
3 days ago
Public
Public
3 days ago
Translation
Hello, I played at Verde Online with my own money and was lucky enough to win nearly €1940. It took them a week to process the paperwork, but now they've blocked my account and are refusing to pay out. They claim I had two accounts, which isn't true. It's possible that my wife also registered since we have one email address, but as far as we know, that’s nonsense. Now they're offering me €200 to unblock my account. This is completely unfair. I hope you can help me, and I will be consulting with a lawyer and filing complaints everywhere about what a bad casino this is. Regards, Sabit
Automatic translation:
Public
Public
3 days ago
Dear Biti,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Verde Casino and understand your frustration.
To help us investigate your case further, could you please provide a bit more information?
- Could you confirm whether your wife also has an account with Verde Casino?
- Did you receive any specific evidence from Verde Casino indicating why they believe there are duplicate accounts, such as details of their findings?
- Could you share any communication you’ve had with the casino regarding the €200 offer or the account closure? This might provide useful context for our review.
Please feel free to forward any relevant emails or screenshots to petronela.k@casino.guru to assist in our investigation.
Your cooperation is essential to help us thoroughly review the situation and advocate on your behalf. Without your input, we won’t be able to proceed with resolving this matter effectively.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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