HomeComplaintsVerde Casino - Player’s account has been blocked and winnings confiscated.

Verde Casino - Player’s account has been blocked and winnings confiscated.

Amount: €1,940

Verde Casino
Safety Index:Very high
Submitted: 11 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 21h 16m 37s

Case summary

yesterday

The player from Belgium successfully wins nearly €1,940 at Verde Casino but faces account blockage and withdrawal denial due to alleged multiple accounts, which he denies. He receives an offer of €200 to unblock his account but considers it unfair and plans to consult a lawyer.

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1 week ago
Translation

Hello, I played at Verde Online with my own money and was lucky enough to win nearly €1940. It took them a week to process the paperwork, but now they've blocked my account and are refusing to pay out. They claim I had two accounts, which isn't true. It's possible that my wife also registered since we have one email address, but as far as we know, that’s nonsense. Now they're offering me €200 to unblock my account. This is completely unfair. I hope you can help me, and I will be consulting with a lawyer and filing complaints everywhere about what a bad casino this is. Regards, Sabit

Automatic translation:
Public
Public
1 week ago

Dear Biti,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Verde Casino and understand your frustration.

To help us investigate your case further, could you please provide a bit more information?

  • Could you confirm whether your wife also has an account with Verde Casino?
  • Did you receive any specific evidence from Verde Casino indicating why they believe there are duplicate accounts, such as details of their findings?
  • Could you share any communication you’ve had with the casino regarding the €200 offer or the account closure? This might provide useful context for our review.

Please feel free to forward any relevant emails or screenshots to petronela.k@casino.guru to assist in our investigation.

Your cooperation is essential to help us thoroughly review the situation and advocate on your behalf. Without your input, we won’t be able to proceed with resolving this matter effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



 


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1 week ago
Translation

If it were his rules they wouldn't have to let us play I lost a lot of money but yes that was my decision I just want my winnings nothing else but there is nowhere like that you get 200€ I don't want my winnings 200€ I have everything I have chatted with them so far on photo they tried for a week yes this photo is not good another one another bit they blocked me an impertinence

Automatic translation:
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5 days ago

Hi Biti,

  • Could you please check with your wife and confirm whether she holds an account with this casino? I apologize for the continued confusion on this matter.
  • Could you also clarify whether she has played at this casino and if the email address is the only shared detail between your accounts? I’d like to confirm if you played from separate devices.
  • Additionally, was your account verified previously?

Thank you for your assistance.


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4 days ago
Translation

Dear, I sent everything by email.mvg

Automatic translation:
Private
Private
2 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
2 days ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
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2 days ago

Dear Biti

Unfortunately, this breaches the casino rules:

"5.5.You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts as well as the Main account may be immediately closed by us "


Kind regards

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2 days ago
Translation

When you claim that I have several accounts, please send me all the evidence, I want to go to my lawyer, but you can't help me, I can prove everything, that I have played my money from my account and have fraudulently, you can take it but you don't want to give it, that's not normal. I also play in other casinos and something like that has never happened to me but they don't want to pay out, I will fight for my money to the end and will make sure that other people are not ripped off on this site

Automatic translation:
Private
Private
2 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
yesterday

Hi Biti,

  • It appears that you have confirmed both accounts belong to you. Could you please provide more details or address my previous questions?

Thank you.


Waiting for approval
Waiting for approval
yesterday
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
yesterday
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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