The player from Greece had their Verde Casino account blocked due to the alleged use of another person's credit card, which they disputed. The issue arose because of the discrepancy on the physical card used for deposits. We inquired about the origins of the discrepancy and the status of the player's verification documents. The player confirmed that the problem was resolved.
Verde Casino - Player’s account closed over card verification issue.
Amount: ??
Verde Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
Dear leuteris7,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain the discrepancy between the name on the card and the name in your banking app?
- Since when are you a player of the casino? Were your other verification documents accepted?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Translation
Good evening, the problem has been solved, thank you
Automatic translation:
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2 months ago
Dear leuteris7,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
