The player from Germany had their verified account on Verde Casino blocked without any explanation, shortly after receiving a recent payout. Since there is no balance on the player's account we closed the player's complaint.
Verde Casino - Player’s account access has been restricted.
Amount: ??
Verde Casino
Safety Index:Very highSafety Index
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9.2
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Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello I have a problem, today my access to my account on Verde Casino was blocked without any reason...
This morning I got another payout.
I have been registered and successfully verified for about 4 weeks.
Please help .
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1 year ago
Dear Flo1010,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please explain if the casino decided to close your account? Have you contacted the casino and asked for an explanation?
Do I understand correctly there are currently no active withdrawals on your account and your current casino balance is 0?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
It is correct that there is no more credit on the account, all credits have been paid out.
The casino replied but I don't understand what I should have done wrong.
The casino has blocked access due to the following reasons.
Please note the following point of our club rules:
8.7. In case of suspicious or fraudulent payments, including use of stolen credit cards or other fraudulent activity, the Company reserves the right to suspend your account, reverse withdrawals and void winnings. We have the right to notify any relevant authority or entity of any payment fraud or other illegal activity and may use collection services to recover payments. However, under no circumstances will the Company be liable for any unauthorized use of credit cards, whether or not the credit cards have been reported stolen.
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1 year ago
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Today my account at ICE Casino was also blocked without giving a reason
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1 year ago
Thank you for your patience, Flo1010.
We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.
Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If your Ice Casino account was blocked and the casino withholds your balance, I would kindly ask you to file a new complaint, as one complaint on our service can be opened only for a single casino.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
