Hello menri627,
I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.
We would like to invite Vera&John Casino JP to join the conversation.
Dear Vera&John Casino JP,
While I acknowledge the presence of rule 3.7 in your terms and conditions and I recognise that every casino has the right to close any player's account at their own discretion, however, any financial obligation needs to be fulfilled prior to doing so. If the player has not violated any of your rules, they should receive their winnings. I would appreciate your explanation of why this has not occurred. If the information can't be shared publicly, please forward it to me at michal.k@casino.guru
Hello menri627,
I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.
We would like to invite Vera&John Casino JP to join the conversation.
Dear Vera&John Casino JP,
While I acknowledge the presence of rule 3.7 in your terms and conditions and I recognise that every casino has the right to close any player's account at their own discretion, however, any financial obligation needs to be fulfilled prior to doing so. If the player has not violated any of your rules, they should receive their winnings. I would appreciate your explanation of why this has not occurred. If the information can't be shared publicly, please forward it to me at michal.k@casino.guru