Velvet Spin Casino - Player faces restrictive withdrawal conditions.

Im not making a complaint. I'm just telling my story.

Yest First time I have been to velvet casino. I won 4k so thought I would ask if there will be any issues to withdraw. I was told if I deposit $30 I can take $100 out the rest I would lose. A lot of wasted time getting to that amount to find out i was never going to see it.it must of been in the terms on another page I didnt read about. I bet I get paid out on that. I bet.

Dear karlnbon2014,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your winnings with or without an active bonus? If you played with a bonus, please send me the screenshot or the link.

Could you please specify if you passed the KYC verification?

Has the casino explained why your winnings would be capped at $100? I would like to emphasize that according to our Fair Gambling Codex, we consider imposed win limits to be unfair and predatory only when they are applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. 

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear karlnbon2014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the reply Veronica.

I have used the credits. As it was made clear to me, I would only be allowed to claim $100.

The credits over that amount will be deducted from my acc.

The purpose of my email was to just educate any punters who visit there site so they are aware of this happening to them.

Thank you for the clarification and for sharing your experience. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.