Velobet Casino - Player’s withdrawal is delayed due to verification issue.

Hello I am trying to withdraw at velobet and they asked for verification which is no biggie normally at any other site, they have it listed you can use an ID card to verify your identity and I assumed my drivers license would work since it’s my ID card for where I live however they told me I can’t use my drivers license to verify my identity and I have to use a passport which I DO NOT HAVE. If a drivers license isn’t an ID card I don’t know what is.

Dear jkelley1730,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please let me know if you have contacted customer support to ask why your driver's license cannot be accepted as an identity document? Have you checked if your driver's license has not expired?

Do you have any other documents at your disposal, such as an identification card or a residence permit?

Have you submitted any other documents to this casino for verification? If so, have any of them been approved yet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

So I live in Pennsylvania where you don’t need an ID card/ my drivers license is my ID card and I do not have a resident permit or passport. And yes I contacted support and they have been 0 help all they did was add limits to my account instead of helping me. And no they won’t accept any documents I have as forms of ID so I can’t submit anything to them. And no my drivers license is not expired

Before we proceed with your case, please forward me all the communication between you and the casino customer support that could be relevant to our investigation. My email address is veronika.l@casino.guru. Thank you.

Dear jkelley1730,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.