Velobet Casino - Player’s account is closed with disputed funds.

Hello 

Complaint 

Katie Joanne H*****

Username kat*******105@aol.com

Disputed amount: £1317 or all of my deposits 

Currency:gbp 

Complaint

 1. Why was I allowed to open another account when my last account was closed due to responsible gambling. Does this sit right with your responsible gambling policy?

2. This account is I have never asked to close you closed it therefore your email below is incorrect. You also say you should t have 2 accounts. At no point did I have 2 accounts as one was closed. The first account was closed at my request NOT this one 

3. Why have you allowed me to deposit hundreds of pounds knowing full well I would never be able to withdrawal. You waited until I asked for the withdrawal. This is fraudulent behaviour and very misleading 

4. Your chat agent screen shot below I have as documentary evidence  said I could still withdrawal the money as this was a responsible gambling issue not violation of t and c 

Can you please treat this as a serious complaint. I request either my deposits back in full or my winnings. You cannot keep both that is unethical and unfair and I will be consulting legal advice 

i have been given no time frames and now being ignored

Hello katiewatts105,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise for what reason did you close your first account?
• Why did you open a second one?
• What is the current status of your balance on your second account - is the casino willing to pay it out?

Please note that it does not matter if you closed an account before, creating a new one is a second account.

Looking forward to your answer.

Regards,

Nick