Dear mitchhalley,
I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions by making multiple payment reversals (chargebacks), which is directly in breach of the terms and conditions of the casino and that's why your account has been closed.
The casino acted correctly and within its terms and conditions.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you very much, Velobet Casino, for providing the information and your cooperation.
Best regards,
Tomas
Dear mitchhalley,
I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions by making multiple payment reversals (chargebacks), which is directly in breach of the terms and conditions of the casino and that's why your account has been closed.
The casino acted correctly and within its terms and conditions.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you very much, Velobet Casino, for providing the information and your cooperation.
Best regards,
Tomas