Velobet Casino - Player encounters issues with ID upload for verification.

I’m trying to send my ID to verify my account and it won’t upload. I tried emailing support team and it’s sending an email back to me saying failed to send. I’ve got money that I wish to withdraw but I’m unable to because I need to verify the account. I can’t verify the account because it will not let me upload the ID it just keeps loading

Dear caydenlee22,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. It seems you are currently having a technical problem with the casino website.

Have you tried deleting your cookies, cache, and browser history, and then accessing the casino site?

Have you tried uploading the documents through a different browser?

Could you kindly specify how long you have been experiencing difficulties uploading your documents?

Are you using the correct email address for communication with the casino? The customer support email address should be info@velobet.com. Alternatively, you may reach customer support through live chat.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

done it now

Has your email been successfully sent to the casino now? Have you received any reply? Please keep me updated.

Dear caydenlee22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.