He already passed through KYC, but for an unknown reason, his withdrawal was cancelled.
Vegas Rush Casino - Player’s winnings were confiscated.
Amount: $100
Vegas Rush Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
Translation
Hello, have the 75 free chip no deposit claimed with 20 * wager
after playing through then 400 on the account and 100 for payment had requested.
In vegas rush terms, there is nothing of a qualifying deposit before a win is requested.
The payout of the profit was then canceled by vegas rush after about 1 week.
At the time of payment, I had already uploaded the kyc documents and I also got a mail saying that I am verified now.
my username there: letscratz
would be awesome if you could help me somehow. LG!
Automatic translation:
Public
Public
5 years ago
Hello Konstantin.
Thank you for contacting us with your problem. We are sorry to hear about your issues. Could you please provide us with more information? Did casino mention why your withdrawal was cancelled? Could you please tell me which games you played?
Public
Public
5 years ago
Translation
hi, as reasons were given: please proof of address, valid ID card and a qualifying deposit are necessary
you have to rollover over there yourself - count;)
games were: rooks revenge, the angler, dr. jeckyl and hyde, spinfinity man
sales have expired correctly.
the documents requested above were already confirmed to me by mail.
from a minimum deposit was not the talk, is also not in the terms.
payment probably only possible via bitcoin - transfer costs $ 30!
Unfortunately I have already read many complaints about the vegas rush.
Edited
Automatic translation:
Public
Public
5 years ago
Hello Konstantin.
From your description I believe you breached this Bonus T&Cs rule:
Welcome bonuses have a maximum withdrawal amount of $100.00 for all NEW players. A minimum deposit of $35 will be required to honor the withdrawal.
(https://www.vegasrushcasino.com/bonus-conditions/)
Try to ask the support if they will pay you the winnings if you deposit $35. Please note that you need to refuse any bonus they offer you, if you would like to withdraw your winnings immediately.
Public
Public
5 years ago
Translation
OK I will do it. thank you for your help!
Edited
Automatic translation:
