Vegas Rush Casino - Bonus winnings were cancelled.

Can you tell me the reason for canceling my withdrawal request? I will be going on social media to inform ppl not to go on to vegas rush because they dont payout. You give us a free chip to play with n we meet the requirements n we withdraw n you make it seem as though we will get the money n 3 days later you say it was canceled n give no reason as to why.. you want us to make a deposit why would we so that you can take that also.. You are a false advertising casino to take money from hard working people. 

Hello James.

Thank you very much for submitting your complaint. I would like to start by saying that Casino.Guru is an independent website and doesn't represent any casino. I recommend you read this article if you want to know more about our website. 
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Could you provide us with more information, please? Have you received any explanation from the Vegas Rush Casino? We recommend you check the e-mail spam folder too; the casino may have sent you an e-mail specifying the problem and e-mails from casinos sometimes end up in spam.

Dear James, We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.