Vegas Rio Casino - Player can’t withdraw his winnings.

Got a no deposit bonus. I submitted a withdrawal request of $100 at the first English-only casino. At first, I submitted my driver's license and resident's card in Japanese, but it was NG. Authentication was okay, but this time I was told that I could not withdraw unless it was over $100 after subtracting the $50 no deposit bonus. Luckily it increased to $180 in slots. When I tried to withdraw again, I was asked to wait for more than 2 weeks until the review was completed.

I was told that I could withdraw money if I prepared the documents, but after waiting for a long time, I was finally told that the country was out of support.

It's a malicious casino that always changes what it says and doesn't let you withdraw anything.

A casino that won't let you withdraw even $100. It was my first English-only casino, and I was in a relationship forever out of curiosity, but it was too cruel.

Dear superogihara,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I accessed the website and I found that Japan is NOT a restricted country. Therefore the casino should try to find a way to pay you your winnings.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I don't know if it was because I complained or because I posted on the bulletin board, but the withdrawal was completed successfully.

thank you

Dear superogihara,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru