The player from Germany had €247 transferred back to Vegadream from Skrill due to a policy against third-party deposits. Despite Skrill confirming the transfer back to Vegadream, the casino has not acknowledged receipt of the money for over three weeks. The player stopped responding to our questions and comments, so we had to reject the complaint.
Vegadream Casino - Player's deposit refund is delayed.
Amount: €247
Vegadream Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Translation
On June 5th, I had 247 euros paid out to my skrill account, but Skrill transferred the money back to vegadream because they do not approve third-party deposits. Skrill sent me a PDF excerpt that it was transferred back to vegadream, only vegadream has allegedly not found the receipt of payment from skrill for 3 weeks. Was just put off all the time, supposedly it would be handed over to the department and they would take care of it, but I think 3 weeks is too long and skrill sent me a PDF, email and. Assured by phone that it was transferred back to vegadream and I should have credited it to my vegadream account long ago. It's enough now with the waiting and delaying of vegadream.
Meanwhile, I'm always kicked out of the chat so I have to log in again, and now I'm even supposed to present my bank statement from my house bank because it could also be that it ended up on it, but I can distinguish well which IBN and BIC number I give and skrill and hypovereinsbank don't have the same IBN or BIC number is just the last thing they deduct with one but deposit that's always possible with them.
Automatic translation:
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10 months ago
Dear Nicric77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that you asked for your deposit to be refunded from the casino to your Skrill account, but Skrill sent the money back to the casino?
Have you provided the casino with the transaction details report from Paysafe Holdings?
Please forward any relevant communication between you and the casino to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
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10 months ago
Translation
I have emailed you veronika.l@casino.guru
send everything because now it's up to vegadream
Hello nicole,
Thank you for contacting us.
Our relevant department has completed its investigation.
Please note that the transaction was successfully paid. You will find the proof of payment enclosed.
For more details, we recommend that you contact the customer service of the payment method used.
If needed, please feel free to contact us with official documents/conversations proving that the transaction was not received using the selected payment method.
No further action required.
Thank you for your patience and cooperation
It's enough now I'm really so angry because the skrill account didn't receive a deposit from Vegadream like my house bank hypovereinsbank and skrill wrote me by email that they transferred the 2 payouts back, one of which is a little over 78:Euro after one week but the one of 247 euros has not been found for 3 weeks. I have the feeling that vegadream wants to embezzle my 247 euros because it is strange that the one with the small amount is found after a week but not the one of 247 euros. Come to me from vegadream Excuse me for the expression "fooled" from Vegadream and meanwhile vegadream always comes up with new things that you need as a base from me it's finally enough now
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10 months ago
Dear Nicric77,
Thank you for your email with the files. Could you please confirm that you sent the document named REC ID 71506260 to Vegadream support as a confirmation from Skrill that the amount of 247€ has been returned to the casino?
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