Vbet Casino - Player's experiencing an unspecified issue.

Hello i have been added a bonus of 75 ftn on there casino and they told me that they already added it in my account but when i check it there nothing in there. And now i asking to the live chat that if they add my bonus and they said its a mistake email and they change it to 20 free spins

Dear Kinitnambewan,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Vbet Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

What was the reason the casino awarded you the bonus? Could you please explain what the disputed amount (Can$75) refers to in this situation?

I will be waiting for your reply patiently.

Best regards,

Tomas

Because they have a prmotion which is a bonus wheel that theres a possible that im gonna win jackpot prize i have a 1 spin there but when im claiming the bonus theres an error to so thats why ididnt recieve it and they said they gonna see if they give me the spins since its expired now and then they said lately is they gonna give me 75 ftn like to switch the spin that i didnt claim before because of the error. Im gonna send the screenshot of the error and the email that they said they gonna give me 75 ftn

They say how many times that its in my account the bonus already but its not there and now they gonna say its a mistake im bot believing cause theres no mistakes that happen many many times

They give it now thanks.

I have a second complaint in vbet casino as well can i add it here?

Hello any response?

Thanks for your patience, I am glad the bonus was finally awarded.

What other issue do you have with the casino you need assistance with? Please describe the problem here.

I have a cashback that i didnt get its cash back for 2 days which is last may of 23 and yesterday i didnt recieve any cashback on that day so can im asking about it but they said its been add but i never seen in my history so im asking them about the proof and they didnt response. Heres the screenshot about the promotion cashback.

Have you previously received cashback in this particular casino?

Has the casino given an explanation on when the bonus was credited and how much was credited to your account?

No they didnt even response

I am sorry, but I didn't find this particular offer on the casino website.

Could you please explain if there was any active bonus on your account at the time you made a qualifying deposit in the casino?

Have you previously received this cashback in the casino? Could you clarify if this particular bonus requires any action for it to activate?

No like its a promotion that you need to deposit so you gonna recieve cashback

Did you receive any confirmation you claimed this promotion, or was the promotion recorded in your bonus history?

I checked the casino terms for other bonuses and found this:

The Organizer reserves the right to change, temporarily suspend, or cancel this offer at any time.

Please understand we can't ask the casino to credit you the bonus or penalize the if they decided not to do so.

I'll await your reply.

Its okay now

This complaint is solve can you close it now thank you

Dear Kinitnambewan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru