The player from Russia had been placing sports bets at the Vave casino, but the sports betting section had been subsequently closed to him due to his location. At that time, the casino had required him to play slots to meet deposit wagering requirements, which he had felt was unfair as he hadn't been notified about these changes nor offered a chance to withdraw. Despite multiple attempts to engage Vave Casino in resolving the issue, the casino had failed to provide a satisfactory response. We had asked the casino to refund the player's deposit, but the casino had not responded to our requests. As a result, we had been forced to close the complaint as 'unresolved'.