The player from Russia had been betting on sports at Vave Casino, but the sports betting section had been closed to him due to his location. The casino had required him to play slots to meet deposit wagering requirements, which he had found unfair. He hadn't been informed about these changes nor had he been offered a chance to withdraw. Despite repeated attempts to resolve the issue with Vave Casino, the player had received no satisfactory response. We had asked the casino to refund the player's deposit, but they had not responded. The complaint was initially closed as 'unresolved'. However, it was later marked as 'resolved' after the player confirmed that his issue had been solved.