Unibet Casino UK - Player’s account has been suspended.

I deposited £15,000 and as I started to win my account got suspended without notice and they wanted further verification. I am up by about £6k and am now being held to ransom as I cannot withdraw the money.

This is the first time I have had my account suspended without notice during play. Reputable casinos get verification done once and do not hassle you while you are playing, especially when you are winning.

I have furnished them with the relevant info lets see if they pay up.

Dear Enigma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a bigger win. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed.

We are left with no other option now just to wait for the casino to complete their additional verification. I will set the timer for 14 days and check back with you. I wish I could be of more help. Thank you in advance for your patience.

Lastly, could you please confirm that this complaint is not sports betting related?

Best regards,

Petronela

Unibet paid but closed my account.

The complaint can be closed.

As the complaint has been successfully resolved, player has received his winnings, we will now close it as ‘resolved’ in our system. Thank you very much, Enigma, for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru