UBERLucky Casino - Player’s withdrawal has been delayed.

Hallo bitte helfen Sie mir das Casino Uberlucky zählt meinen Gewinn nicht aus bzw ich habe den Gewinn von 190 Euro noch nicht per Inpay Echtzeit Überweisung bekommen. Ich habe 75 Euro mit Astropay eingezahlt und 190 gewonnen.Ich habe auch Screenshots von der Abgeschlossen Auszahlung aber nie erhalten.

Dear Janine0902,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Looking forward to hearing from you.

Best regards,

Kristina

Hallo Kristina,

Ich habe bereits 2 oder 3 Auszahlungen über dieses Casino per Inpay internationale Echtzeitüberweisung erhalten. Das Geld war innerhalb von Minuten auf meinem Konto. Anbei ein Screenshot bzgl der Auszahlung.

Janine0902 informed us in the forum thread that she received her winnings and this complaint can be closed.

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.