The player from Germany has not received her winnings. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
UBERLucky Casino - Player’s withdrawal has been delayed.
Amount: €190
UBERLucky Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, please help me, Casino Uberlucky is not counting my winnings or I have not yet received the winnings of 190 euros via Inpay real-time transfer. I deposited 75 euros with Astropay and won 190. I also received screenshots of the completed withdrawal but never.
Automatic translation:
Public
Public
1 year ago
Dear Janine0902,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello Kristina,
I have already received 2 or 3 payouts through this casino via inpay international realtime transfer. The money was in my account within minutes. Attached is a screenshot of the payout. 
Automatic translation:
Public
Public
1 year ago
Janine0902 informed us in the forum thread that she received her winnings and this complaint can be closed.
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
