UBERLucky Casino - general discussion

If you want to discuss anything related to UBERLucky Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I'm waiting for Uberlucky to pay out 190 euros via Inpay. Today is the second business day and I still don't have my money in my bank account. Although I immediately got the confirmation and as a completed payment. According to the support, it takes 3 to 5 days. As far as I know, you can read on the Inpay page that payments do not take longer than 30 minutes, I have already submitted a complaint here and I hope someone will help me. I also have screenshots of the payment.

Hello there.

I'm sorry to say that - but at this point, we won't most likely help you. We allow all casinos 14 full days to verify the account and send the money.

The main question is whether or when the transaction is carried out by the casino. Those 3 to 5 days are the deadline for the casino - its payment provider, not for the Inpay transactions, I'm afraid.

You should be patient for now. Ask the casino for the transaction confirmation if you like and let us know.

Here is the completed transaction from my account, I don't think they sent the money to inpay, it takes 30 minutes!

For me that is strange they say they gave it sent in 5 min. According to Inpay, a real-time transfer takes a maximum of 30 minutes internationally

Hi there.

I believe I explained the difference already, but I'll try that out again.

In some casinos, what the screenshot shows could mean the transaction was processed by the casino to ITS PAYMENT PROVIDER. Until the payment provider carries out the transfer of funds, those 30 mins do not count.

You wrote that yourself: "According to Inpay, a real-time transfer takes a maximum of 30 minutes internationally" The part you're missing is when exactly the payment provider sends the money to Inpay.

Ask Inpay about this transaction. I'd love to hear whether the money has been sent.

Can you do that?

I received my money after 4 days the case can be closed

I withdrew 3 weeks ago, money has not arrived. have done everything with verification, been good for 2 weeks. I have played on football and winter sports. they need to call me for internal check, I don't know why. Is it because I am a girl? And they never call me as well

I am not happy with the service, avoid this bookie. but will update what will happend.

Thank you for letting us know. I already contacted the Complaints team regarding this.

Verification calls have nothing to do with your gender. Your account might be flagged by their internal system for any reason and they just need to verify the account owner.

Yes, but my account has been verified for 2-3 weeks, nothing has happened. they are draining time. this is not good customer service. be aware.

You might be right. It's really possible that they just try to get some extra time and they hope you'll cancel your withdrawal and lose the money. On the other hand, you never know what happened. Just imagine there could be someone logging into the casino from the same IP address that you used in past. You don't need to be aware of it, but it could happen and that's just one of many examples.

Now it has been 4 weeks, still nothing happening.

Hello there.

We are not in a position to check what may cause or better is still causing the issue, so I feel the complaint should help move things in the right direction.

If you agree, submit the complaint here:

https://casino.guru/complaints

Uberlycky license expires 21.03.2023... i dont know what is the consequent... but in 4 days they will be no able to offer casino, bookies etc?

Hello there.

Well, it doesn't mean the casino is about to be closed. There are many unlicensed casinos, so the license isn't the most crucial condition in the business. 🙁

Care to update us? Use the "let us know feature" please:

Just under the pros and cons in the overview tab.

ok i just read that they have 2 other license 😉

Wow! Better than nothing! 😀 Thanks again.

Which is the second aside from Curacao one, please? I checked our system and as far as I can tell, we know only about this one. 🤔

Both are from Curacao 😉 First one is gambling license and 2nd one is financial license i think

XCM provides a comprehensive suite of financial and fiduciary services based on a unique private label

Xecutive Corporate Management (XCM) is an independent, privately held provider of professional fiduciary services headquartered in Willemstad, Curaçao. Our team is dedicated to providing private and corporate clients with a broad range of international tax structures and corporate trustee services. XCM offers a comprehensive suite of professional services to clients around the globe designed to achieve their business and personal needs.Xecutive Corporate Management operates under licence number 0131TRUSTRP, granted by the Central Bank of Curaçao and Sint Maarten.