UBERLucky Casino - general discussion (page 3)

I believe they did not inform us about this change, although it would be nice it is not standard.

And, we found this info with the review update, we have done. 🙂

ok, still do not understand why rating goes up 🙂 i will contact with you after complains close (or maybe not.. i am doing everything by myself xD), because i doubt uberlucky will answer 🙂 i can always create account in other familypot casino to lower rating and inform people about this xD money is not everything... clear conscience is good enough for me 🙂

1. On 10/4/2023, the review was updated just because we do regular updates, the rating was slightly increased (8,2) but the change was visible on 12/4/2023.
2. On 12/4/2023, we did a regular check of the external complaints, found some, and added them. The closest rating transfers are next Wednesday, 19/4/2023. Their planned drop to questionable, if they will not cooperate.
3. Your issues so far have no effect on their rating/review, only if they end up unresolved.

I gave it one more try 😀. This situation does not happen often, so I understand why it is so confusing.

kiziorro1984, I am convinced that they will reply to the complaint. The casino representative just confirmed it, feel free to reach me in case of any questions. Always glad to help.

for me it happen many times i am not confusing I'm used to it especially when i find casino on casino guru page xD i am wonder what they want to say xD i am open 24/7 for them waiting for answer but after 2 weeks they did not explain me why they confiscate my money xD

one more question xd if uberlucky giveback us money, rating will change or not? 🙂

If they solve the complaints or prove to us that they were irrelevant, their rating will stay/return to 8,2. But, it is not only about the ones that are open but also already closed ones.

Why does this site have such a high average after so many negative reviews and complaints?!!

The whole fraudulent procedure has been described by many people - the same pattern.

CASINO GURU -With such a high average, many people can fall for this SCAM and lose their money!!!

Stop promoting scammers and thieves!!!

CASINO GURO can also be evaluated on other I guess more reliable sites!!!

"7. Restricted Player Groups

7.1. Players physically present in the following countries are not allowed to open a player account and/or place any real money bets on our casino:

American Samoa (AS), Austria (AT), Australia (AU), Belgium (BE), Bulgaria (BG), Burma (MM), China and its territories: China (CN), Curacao (CW), Estonia (EE), France (FR), Guam (GU), Hong Kong (HK), Iran (IR), Iraq (IQ), Israel (IL), Italy (IT), Korea: North Korea (KP), South Korea (KR), Laos (LA), Libya (LY), Macau (MO), Malaysia (MY), Netherlands (NL), Slovenia (SI), Somalia (SO), Spain (ES), Sudan (SD), Syria (SY), Turkey (TR), United Kingdom (GB), United States and its territories: United States (US), US Minor Outlying Islands (UM), Northern Mariana Islands (MP), US Virgin Islands (VI), Sweden (SW)." - uberlucky change players from Poland to Australia, because Australia is restricted xd and it was planned since 2021... sorry... not uberlucky but familypot b. v. fully subsidiary from FifthStreet Tech Ltd

and...

XCM SERVICES LTD is on Cyprus, ANDY PAUL SENIOR , Director and CHRISTOPHER VAN ROSBERG , Director in internet you can find adres to anybody xD and yes they are in UE... xD and Christopher have linkedin xD very nice xD and many photod xd very smart xD

https://www.linkedin.com/in/christopher-van-rosberg-1a000115/

PANLEGAL SECRETARIAL SERVICES LIMITED is on Cyprus to, There are 2 Officials currently on file. The address of the company is Βουκουρεστίου, 25, NEPTUNE HOUSE, Floor 1, Flat 11 Ζακάκι Λεμεσός, Κύπρος. As for the officials as seen at the Official Cyprus Registrar at the point in time when the data were collected MICHAEL CHAMBERS holds the position of Secretary, ΚΩΝΣΤΑΝΤΙΑ ΜΙΧΑΗΛΙΔΟΥ holds the position of Director. There are might be more directors and secretaries that are not currently listed in this description as the information represent a point in time in the past. To check the current status of this Cyprus Company collecting data from various sources please order a report.

They are not Russians... so they are not so protect like Russians on Cyprus xD

I have similar situation with Allegro in Poland 🙂 Its work like that (or it should work like that but it not work on me xD). Some company on Allegro hiding information about deliveries of products from abroad (most from China, delivery more than 2 weeks and probably from Alibaba...). You are the buyer... and after you buy something and pay company let you know that the shipment will arrive in 14-21 days ore something like that... (or even not informing you...). You are asking why and company say "The shipment is from aboard". You are angry and you start to complaints to allegro... Company will refund you money and case is close 🙂 No trace and no information for next customer about this what happened in past... You are happy because you get you money back, company are happy because nothing change... and allegro are happy because customer are happy (allegro helped customer - it should looks like that) and they got money from company. But next customer dont have knowledge what can happen 🙂 But... if this happen to me i never close complaints even if i reciv my money xD It was years ago but... these same patent is used here (and in many place 😉) 🙂 this is Socio technique and i got 5 from sociology (i manipulate dr Sociology xD because i am a lite bit crazy as you can see here xD) Now customer law change (especially in begin of these year) and hiding such a important information in front of customers and help in this is authentication crime xd Man that is the longest post i have wrote in english and i never learn english xD and only few time i use google translate xD i lern this language watching tv not even think about this xD

"I am convinced that they will reply to the complaint. The casino representative just confirmed it, feel free to reach me in case of any questions. Always glad to help."

They write back quickly.. xDDD I see that not only many Polish players have cheated, but they also deceive and cheat the administration of the casino guru. There are no answers to all disputes and it will remain so because there are no arguments for manually changing the country of account registration from Australia to Poland and it was a simple scam

Well, it just remains to be seen. I'll wait for tomorrow to see what actually happens.

I hope the casino can respond in any way, sadly it's not always granted, since we are just an independent company, not the official authority.

It's nice to see that casino's rating got lower. But once again I ask you to link together Uberlucky casino and Betzerk casino, they are run by the same owner. Others casinos are link with each other if the owner is the same, I don't know why these 2 are not.

https://casino.guru/betzerk-casino-review

We are investigating this matter. I will get back to you on this, asap.

Uberlucky allegedly paid out money by bank transfer on May 2nd, so far no money has been received. In the chat you are only stalled and confronted with different statements! I also filed a complaint!

Update: Money is now reportedly being posted back to the player account.

Update: 05/11/2023 Money still not returned to the account!

As a beginner in the world of online casinos, I would like to learn about the rules and other important details. What are the general rules that I must follow when playing at an online casino? Are there age restrictions or identity verification requirements? I am interested in knowing how the bonuses and promotions work, as well as the accepted payment methods and the terms for withdrawals. Also, I would appreciate any advice or recommendations to maximize my gaming experience and ensure the security of my online transactions. I appreciate in advance all the information and guidance you can provide me to get started in this exciting world of online casinos.

Hello there!

I will make it short 🙂 Click or tap this link and browse the whole guide section.

When you're done, move to the Casino Guru Academy! All courses are freely available. 😉

Additionally, mind this post - it contains further details.

Hope you'll be fully satisfied. Feel free to give us feedback.