HomeOnline casinosUBERLucky Casino Review

UBERLucky Casino Review

avatarPavel K.
Last updated 04/2023
Safety Index
3.6
User feedbackMixed
7 reviews
avatarPavel K.
Last updated 04/2023

Casino closed

UBERLucky Casino has been closed and no longer operates.

Doesn't accept players from Ohio
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Pros and cons

  • Good selection of game providers
  • Above average withdrawal limit
  • Live dealer games are available
  • Nice website
  • Live chat support is not available 24/7
  • The casino only accepts players from a few countries
  • Not all payment methods are available for all countries

UBERLucky Casino Review

We put UBERLucky Casino under the microscope as part of this review. Our team of experts used our casino review process to look at both its strengths and the areas where it could improve. To check how safe this casino really is, our team looked at its Terms and Conditions, licenses, player complaints, support, and limits. This helped them decide if it is safe and fair, a scam, or somewhere in between.

We used our team's findings to work out the casino's Safety Index. This score measures the safety and fairness of online casinos. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. UBERLucky Casino scored a Low Safety Index of 3.6, positioning itself poorly in terms of fairness and safety, as outlined by our evaluation methodology. Our full UBERLucky Casino review offers details that can help you decide whether this casino is right for you.

Safety Index – UBERLucky Casino fairness and safety

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our UBERLucky Casino review, we carefully went through and inspected the Terms and Conditions of UBERLucky Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.

According to our approximate calculation or collected information, UBERLucky Casino is a small to average-sized online casino. In relation to its size, it has a very high value of withheld winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

Based on our findings, no important casino blacklists feature UBERLucky Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

Taking into account all factors in our review, UBERLucky Casino has scored a Safety Index of 3.6, representing a Low value. We suggest players to steer clear of this casino and opt for one with a higher Safety Index.

UBERLucky Casino T&Cs

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. Our reviews often turn up clauses and rules in casino T&Cs that we regard as unfair or predatory. In some cases, these can be used to justify not paying out player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of UBERLucky Casino during our review.

Complaints from UBERLucky Casino players

We place a lot of weight on player complaints when reviewing casinos. They offer a clear picture of the issues players encounter and how casinos respond to them. We look at all complaints through our Complaint Resolution Center and from other sources. These all go into each casino's Safety Index.

We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 10,614 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of UBERLucky Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Based on the 7 user reviews of UBERLucky Casino in our database, it has a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Licenses and company information

UBERLucky Casino is owned by Familypot B.V., and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.

UBERLucky Casino was licensed by regulatory authorities in these specific countries or geographic areas: Curaçao (Curaçao Gaming Authority), Kahnawake (Kahnawake Gaming Commission).

Payment options, withdrawal limits and win limits

UBERLucky Casino supports 22 deposit methods. This includes: Payz (ecoPayz) , Mastercard, VISA, INSTADEBIT, Bitcoin (BTC), AstroPay, idebit, Bank transfer, Interac, MuchBetter, CashtoCode, Jeton, eZeeWallet, Vega wallet JP, J-Pay, MiFinity, iWallet, BitSpace, Litecoin (LTC), Ripple (XRP), Ethereum (ETH), Bitcoin Cash (BCH).

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
EUR 5,000 per day No win limit
EUR 10,000 per week
EUR 20,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The options available at UBERLucky Casino can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes
Japanese Yes No No
German Yes No No
Finnish Yes Yes Yes
Swedish No Yes Yes
Norwegian Yes No No

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at UBERLucky Casino, your account, withdrawals, or anything else. According to our tests and collected information, UBERLucky Casino has a good customer support.

Casino games and slots available at UBERLucky Casino

Players can enjoy these types of casino games at UBERLucky Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Scratch cards, Other card games, Other games.

Casino games supplied by 27 game providers are available. This includes NetEnt, Nolimit City, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Big Time Gaming, iSoftBet, Scientific Games (SG Digital), Playson, ELK Studios, Push Gaming, Relax Gaming, Fantasma Games, Fuga Gaming, Fortune Factory Studios, Blue Guru Games, STHLMGAMING, Just For The Win, Games Global, Storm Gaming, Foxium, Electric Elephant, SlotMill, Hacksaw Gaming, Print Studios, Bet Construct.

UBERLucky Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 6 bonuses from UBERLucky Casino:

  • 100% up to $50
  • 100% up to €200
  • 100% up to €200
  • 100% up to €200
  • 100% up to €500
  • 100% up to C$500

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

  • Owner Familypot B.V.
  • Established 2021
  • Estimated annual revenues > $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of UBERLucky Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Terms and conditions
Fair
Issues found: 0
Last updatedLast updated

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Small to medium casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio
Very bad
Total complaints: 18
Last updatedLast updated
  • Opened 0
  • Unresolved 6
  • Resolved 7
  • Rejected 5
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 4 complaints from other sources.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      Games

      Explore the game selection available at UBERLucky Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 9 Not Available: 6

      User reviews of UBERLucky Casino

      This is a place to share experience with UBERLucky Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Mixed

      Rated by 7 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 3 years ago
      They have confiscated my funds, restoring only initial deposit to withdraw. The same happened to other Polish players. With no information about we are not welcome here any more. No mail, no website info, no nothing. Just chat info that we have to get lost. Which country players will be next to steal their game ballance? Only They know. Just stay away!
      • unauthorized account actions
      • confiscating ballance
      • missleading T&C rules
      • 3 years ago
      Scam site. Confiscated money probably from all customers from Poland in the same time. They changed manually my address to Australia and wrote that i broke point 7.2 T&C. Australia is restricted. I lost around 1700€ on Uberlucky.
      Just got mail, that my balance is fully confiscated, and I can't do nothing. Whole Familypot B.V (Betzerk, Uberlucky and Histakes.io) have the same practise. Be carefull. All FAMILYPOT B.V sites is scam. Other nations will face the same in the future.
      • nothing in the fact. really they don't have any more positive
      • They stole all the money I had in my account
      • Scam site scam site
      • they mowed down all the players from Poland and stole everyone's money
      • 3 years ago
      JUST DO NOT MAKE DEPOSITS AT THIS CASINO. WHAT A SCAM. I made two deposits and both were never even available in my account. Where the money goes I have no idea. I send emails and they just say they will resolve the situation with the department.
      • Deposits do not enter
      • Very vague chat responses
      • 3 years ago
      When I made my first payout of €200, I was informed by email that I should receive this within 10 minutes, up to a maximum of one working day.
      I applied for my payout 3 working days ago, the next day at 10 a.m. I received the confirmation email of my payout, which said that I should have it in my account within 10 minutes by the next day at the latest.
      Well, 2 working days have already passed today and I have not received any money, instead I was put off in the live chat that it supposedly first has to be approved by the payment provider (don't account withdrawals go through the casino itself?) and that this can take up to 5 working days can!?
      I honestly feel quite betrayed as I would need the money urgently as it is now a long weekend and I cannot buy groceries.
      I hope that the money will still arrive, but after 50 hours since the confirmation email, nothing has arrived.
      I can only advise everyone against this casino!

      Edit 08/18/2022: Today I received this email which only suggests that they don't want to cash out and are playing for time!
      They (allegedly) made a mistake or had technical problems, but instead of making the transfer again, does the money come back to my long-frozen gaming account?
      I had it blocked for 1 month so that I can no longer play back any money, since the transfer had already been confirmed long ago!

      Here is today's email:

      "August 18, 2022, 13:22

      Hello Mr *******
      We will contact you from UberLucky Customer Service.

      Your €200.24 is back in your player account as it was not paid out due to a technical error, our team confirmed. We sincerely apologize for that. Once your account is reactivated, you can request a withdrawal again.

      If you have any further questions, do not hesitate to contact us. We're here to help!

      Kind regards,
      Dennis
      About Lucky Support Team"

      After that I went straight back into the live chat and wrote to Dennis again, who assured me again that unfortunately there was no other way than that I had to make the payment again and that he couldn't open my account for a moment to at least get a quick one to request another payment.
      I don't think it needs any more indication than that this casino is unfortunately a scammer and they apparently can't even pay out €200, although I've already deposited €500 that day!

      Edit 2: My account was just blocked forever for no reason and the money was withheld!

      "Dennis

      August 18, 2022, 2:41 p.m

      Hi *****,
      We hereby confirm that your UberLucky account has now been permanently closed. We also inform you that upon closing your player account, all other accounts related to our brand will also be closed.

      I'll also send you links that might help you:
      • http://www.cafe-beispiellos.de/
      • http://www.anonymous-players.org/
      • http://www.spielsuchthilfe.at/
      • http://www.gluecksspielsucht.de

      Another available step is to install software that blocks all access to the gambling websites. Please note that this may incur costs. If you want to learn more about the topic, you can find some examples at the following links:

      • Gamblock.com
      • Betfilter.com
      • Gamban.com

      In addition, please note that this software and websites are owned by third parties.

      If you have any other questions about this topic, please contact us again!

      We wish you all the best for the future.

      Kind regards,
      Dennis
      About Lucky Support Team"

      Edit 3: Edit: Okay, after posting this post, I got the following email and I hope that this will now be resolved really fairly.

      "August 18, 2022, 15:23
      Hello Mr ********,
      We will contact you from UberLucky Customer Service.
      Our team has requested a manual withdrawal for you as your account has been permanently closed. We will inform you when this has been paid out.
      If you have any further questions, do not hesitate to contact us. We're here to help!
      Kind regards,
      *******
      About Lucky Support Team"
      • Verification was done within 15 minutes
      • Blocked my account for no reason and withheld my payout, which was said to have been paid out over a week ago but never took place due to technical problems! Please stop promoting this casino with an 8 out of 10, thanks.
      • 3 years ago
      I have been playing at various online casinos for many years. This is my first review.
      Just 15 minutes after submitting my documents, they were verified. A withdrawal request submitted at the same time was also processed just as quickly. The money was transferred via Sofortüberweisung and was in my account after 20 minutes. Unbelievable.
      • very fast payment (20min)
      • lightning-fast verification
      • 4 years ago
      First payout with verification about 1 hour. Further payouts were done in minutes. Simply GREAT.
      • Very fast payout.
      • 4 years ago
      Verification done within half an hour. Competent support. The whole site is pleasant , not overloaded. I like it very much so far. Full points.
      • Fast payout
      • nothing to complain about

      UBERLucky Casino discussion

      Discuss anything related to UBERLucky Casino with other players, share your opinion, or get answers to your questions.

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