HomeOnline CasinosUBERLucky Casino Review
UBERLucky Casino Review

Casino closed

UBERLucky Casino has been closed and no longer operates.

Browse recommended casinos
Familypot B.V.
2021
> $1,000,000
OverviewUser reviews9Safety Index explainedDiscussion56

Casino closed

UBERLucky Casino has been closed and no longer operates.

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UBERLucky Casino Review

We've thoroughly reviewed UBERLucky Casino and gave it a Low Safety Index. This means we don't consider this casino to be a good option for most players. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, UBERLucky Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 10,614 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: UBERLucky Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on the information we've collected and assessed in our UBERLucky Casino review, it has a Low Safety Index. We don't recommend playing at it and advise you to stay away from it.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
No crash games

Language options

English website
All languages (5)
English customer support
All languages (3)
English live chat
All languages (3)

Game providers
Show all (27)

  • NetEnt
  • Nolimit City
  • Pragmatic Play
  • ELK Studios
  • Big Time Gaming
  • Scientific Games
  • Yggdrasil Gaming
  • Quickspin

Positives

  • Good selection of game providers
  • Above average withdrawal limit
  • Live dealer games are available
  • Nice website

Negatives

  • Live chat support is not available 24/7
  • Not all payment methods are available for all countries
  • The casino only accepts players from a few countries

Interesting facts

  • If you win € 100,000 or more, casino reserves the right to divide the withdrawal into 10 installments by paying 10% per month for the next 10 months until the full amount has been paid.
Author & Guarantor: Pavel Kaczynski Last updated: 10 Apr 2023 Anything incorrect or missing? Let me know
Casino Bonuses

UBERLucky Casino bonuses

Browse all bonuses offered by UBERLucky Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews (9)

User reviews of UBERLucky Casino

This is a place to share experience with UBERLucky Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

• 12 months ago
They have confiscated my funds, restoring only initial deposit to withdraw. The same happened to other Polish players. With no information about we are not welcome here any more. No mail, no website info, no nothing. Just chat info that we have to get lost. Which country players will be next to steal their game ballance? Only They know. Just stay away!
  • unauthorized account actions
  • confiscating ballance
  • missleading T&C rules
• 12 months ago
Scam site. Confiscated money probably from all customers from Poland in the same time. They changed manually my address to Australia and wrote that i broke point 7.2 T&C. Australia is restricted. I lost around 1700€ on Uberlucky.
Just got mail, that my balance is fully confiscated, and I can't do nothing. Whole Familypot B.V (Betzerk, Uberlucky and Histakes.io) have the same practise. Be carefull. All FAMILYPOT B.V sites is scam. Other nations will face the same in the future.
  • nothing in the fact. really they don't have any more positive
  • They stole all the money I had in my account
  • Scam site scam site
  • they mowed down all the players from Poland and stole everyone's money
• 1 year ago
JUST DO NOT MAKE DEPOSITS AT THIS CASINO. WHAT A SCAM. I made two deposits and both were never even available in my account. Where the money goes I have no idea. I send emails and they just say they will resolve the situation with the department.
  • Deposits do not enter
  • Very vague chat responses
• 1 year ago
When I made my first payout of €200, I was informed by email that I should receive this within 10 minutes, up to a maximum of one working day.
I applied for my payout 3 working days ago, the next day at 10 a.m. I received the confirmation email of my payout, which said that I should have it in my account within 10 minutes by the next day at the latest.
Well, 2 working days have already passed today and I have not received any money, instead I was put off in the live chat that it supposedly first has to be approved by the payment provider (don't account withdrawals go through the casino itself?) and that this can take up to 5 working days can!?
I honestly feel quite betrayed as I would need the money urgently as it is now a long weekend and I cannot buy groceries.
I hope that the money will still arrive, but after 50 hours since the confirmation email, nothing has arrived.
I can only advise everyone against this casino!

Edit 08/18/2022: Today I received this email which only suggests that they don't want to cash out and are playing for time!
They (allegedly) made a mistake or had technical problems, but instead of making the transfer again, does the money come back to my long-frozen gaming account?
I had it blocked for 1 month so that I can no longer play back any money, since the transfer had already been confirmed long ago!

Here is today's email:

"August 18, 2022, 13:22

Hello Mr *******
We will contact you from UberLucky Customer Service.

Your €200.24 is back in your player account as it was not paid out due to a technical error, our team confirmed. We sincerely apologize for that. Once your account is reactivated, you can request a withdrawal again.

If you have any further questions, do not hesitate to contact us. We're here to help!

Kind regards,
Dennis
About Lucky Support Team"

After that I went straight back into the live chat and wrote to Dennis again, who assured me again that unfortunately there was no other way than that I had to make the payment again and that he couldn't open my account for a moment to at least get a quick one to request another payment.
I don't think it needs any more indication than that this casino is unfortunately a scammer and they apparently can't even pay out €200, although I've already deposited €500 that day!

Edit 2: My account was just blocked forever for no reason and the money was withheld!

"Dennis

August 18, 2022, 2:41 p.m

Hi *****,
We hereby confirm that your UberLucky account has now been permanently closed. We also inform you that upon closing your player account, all other accounts related to our brand will also be closed.

I'll also send you links that might help you:
• http://www.cafe-beispiellos.de/
• http://www.anonymous-players.org/
• http://www.spielsuchthilfe.at/
• http://www.gluecksspielsucht.de

Another available step is to install software that blocks all access to the gambling websites. Please note that this may incur costs. If you want to learn more about the topic, you can find some examples at the following links:

• Gamblock.com
• Betfilter.com
• Gamban.com

In addition, please note that this software and websites are owned by third parties.

If you have any other questions about this topic, please contact us again!

We wish you all the best for the future.

Kind regards,
Dennis
About Lucky Support Team"

Edit 3: Edit: Okay, after posting this post, I got the following email and I hope that this will now be resolved really fairly.

"August 18, 2022, 15:23
Hello Mr ********,
We will contact you from UberLucky Customer Service.
Our team has requested a manual withdrawal for you as your account has been permanently closed. We will inform you when this has been paid out.
If you have any further questions, do not hesitate to contact us. We're here to help!
Kind regards,
*******
About Lucky Support Team"
  • Verification was done within 15 minutes
  • Blocked my account for no reason and withheld my payout, which was said to have been paid out over a week ago but never took place due to technical problems! Please stop promoting this casino with an 8 out of 10, thanks.
• 1 year ago
Beware of this casino. Once you win, the winnings are confiscated for pointless reasons without explanation
  • Fast verification
  • Winnings will be confiscated
• 1 year ago
I have been playing at various online casinos for many years. This is my first review.
Just 15 minutes after submitting my documents, they were verified. A withdrawal request submitted at the same time was also processed just as quickly. The money was transferred via Sofortüberweisung and was in my account after 20 minutes. Unbelievable.
  • very fast payment (20min)
  • lightning-fast verification
• 2 years ago
First payout with verification about 1 hour. Further payouts were done in minutes. Simply GREAT.
  • Very fast payout.
• 2 years ago
Verification done within half an hour. Competent support. The whole site is pleasant , not overloaded. I like it very much so far. Full points.
  • Fast payout
  • nothing to complain about
Safety Index explained

Safety Index of UBERLucky Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of UBERLucky Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low3.6/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Complaints about UBERLucky Casino and related casinos (22)

22All0Opened10Not solved7Solved5Rejected

Complaints directly about UBERLucky Casino

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Discussion

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