UBERLucky Casino - Player's casino balance was confiscated.

Casino confiscate all money from players from Poland and one of them is me 🙂 Yesterday i try to made withdraw... withdraw was pending and... nothing... they change my country on Australia xd Familypot B.V. is scam site 🙂 already reported to scamadviser and contact with Cyprus friends 🙂 We are in UE and AML directive will catch you soon or later 😉 No information about account no contact with casino support 🙂 And from other users esperancie... its happen to all players from Poland 🙂 Great note 8/10 for scam site 🙂 I dont have to possibility to go on sport, casino, promotions or any other site on uberlucky 🙂 0.00 on account without playing xd

now site looks like that 🙂 you want more print screen? i cant sent you until they dont block my account xd (on polish forum people writes that they have deleted account xd

Dear kiziorro1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Could you please explain how long you a player of the casino? Was your account fully verified? Did the casino announce they will no longer be providing service to players from Poland? Did the casino explain why the funds on your account were confiscated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Yes i am member since 17.11.2022. I have full verify account (twice time xd). I asked on chat why i have no money on account, they wrote to me that they will sent my request to right departament (today morning) and nothing happened... Only info that players from Poland have issue with payments thats all. Casino did not announce they will no longer be providing service to players from Poland... it was day after day... I read on polish board that uberlucky change polish players country to Australia (now in betzerk on canada) and confiscate money and delete accounts...

Thank you very much, kiziorro1984, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello kiziorro1984,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case, and I would like to invite UBERLucky Casino to join the conversation and participate in the resolution of this complaint.

Dear UBERLucky Casino,

Can you please provide more information regarding the case? Are you able to explain how the player's account residency could get changed from Poland to Australia? Why have the player's funds been confiscated?

Thank you in advance for providing the information.

Best wishes,

Tomas

No contact with support no nothing... all acounts from Poland are blocked and they have customers data! It is big case that i was waiting for! In Poland we say "Kto sieje wiatr ten zbiera burze..." 🙂 there is something like international law and cookies and RODO xd all capone go to jail for taxes and FifthStreet Tech Ltd owner go for steeling customers data... yes... Cyprus is not Curacao (right now even in Curacao law order change). I signal to casino guru that this is scam and they dont do nothing 🙂 everything is ok 🙂 they let still customers data and money 🙂

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

casino refuse the right to be forgotten... already informed

https://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/home_el/home_el?opendocument

and send them info about stealing my personal data by FifthStreet Tech Ltd, company register on Cyprus

"The GDPR does not have direct effect in Curaçao. However, it may have consequences for organizations in Curaçao. Firstly, the GDPR sets conditions for the transfer of personal data from the EU to countries outside the EU, such as Curaçao." and United states to, many links are in internet and it is free 😉 i want to put them in to jail... if not i will do my best... i dont care about money... 😉

Dear kiziorro1984,

Regrettably, as no aid has been received from the casino, and no efforts to resolve the situation have been noticed, we are compelled to terminate this and all similar cases from Polish players. Our belief is that blocking the account and confiscating the winnings goes strongly against any terms that should be adhered to, as the player had registered with valid information in the casino and had previously been able to play and withdraw winnings. If a country becomes a restricted jurisdiction, the casino ought to inform its players of the change and permit them all to withdraw their outstanding balances. It appears that a different approach has been taken in this specific instance, and due to the player's description of events and the casino's inability to clarify the situation, we are compelled to classify this complaint as unresolved.

Our only suggestion at this point would be to contact the Antillephone Licensing Authority at certria@gaminglicences.com. If you require assistance in filing an official complaint, please inform us.

We regret that we were unable to provide more assistance. 

Kind regards,

Tomas

and what now with casino raiting?

early casino confiscate money and not response on complains at all... and next Wednesday raiting go up again and everybody forgot about casino practice? 🙂

Dear kiziorro1984,

The casino's rating has already dropped and will drop more after closing all these complaints as unresolved.

Please let me know if you want to file a complaint with the Antillephone Licensing Authority, which I definitely recommend to.

Kind regards,

Tomas

Yes, for now they have 5.6 rating but... there was more complains about uberlucky in past... some of them disappeared and rating was 8.2 and maybe in past uberlucky never response on complaints xd so in few weeks maybe we will see again very good reputation for casino guru 😉 Thanks for email i will write an email to antile... one friends have good day!

Dear kiziorro1984,

Be sure the rating will not jump back if all these related complaints end as unresolved.

Please let me know once you file a complaint. I will now extend the timer until your confirmation.

Thank you.

Kind regards,

Tomas

i filed a official complaint on Familypot B.V. owner of uberlucky and betzerk and some more casinos i think xd and sent email to Antillephone Licensing Authority at certria@gaminglicences.com

wee will see what will happen with rating as i mentioned in past uberlucky (and many other casinos with good or perfect reputation) have unresolved complaints and very good or perfect rating so i think this is matter of time when rating goes up 😉

Thank you, kiziorro1984, for your confirmation.

As you have contacted the Licensing Authority, we will now close your complaint as ‘Waiting for decision of regulator’. I’d like to kindly ask you to let us know once you have received a reply from the authority. My e-mail address is tomas.k@casino.guru.

Once the decision of the Licensing Authority is known, we will classify the complaint accordingly.

Kind regards,

Tomas

Dear kiziorro1984,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at tomas.k@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Tomas

nobody from Certia answer to me 🙂

kiziorro1984, have you received any response from them regarding the registration of your complaint, at least?

No i did not 🙂 and as far i know only 1 person get answer, nobody else 🙂

I mean, if you have any confirmation from them, like an automated reply acknowledging receipt of your complaint, rather than their actual decision or statement.

I understand... as i answered already... I did not 🙂 I did not any confirmation 🙂 nothing... 0 info from certia 🙂 i even sent complaints on others casinos and i did not any confirmation from Certia... 0 report no nothing ZERO Null...

Dear kiziorro1984,

If that is the case, I recommend filing a complaint once again at a different address: complaints@gaminglicences.com

Please inform me once you have done it. Additionally, could you please forward me the email to confirm that it was sent correctly? Thank you.

Thank you.

Kind regards,

Tomas

certria@gaminglicences.com - on this email i have sent complaints... and nobody from Poland except 1 (uno, one, einz) person get confirmation... nobody else... NOBODY 🙂

i have now sent complain to this email: complaints@gaminglicences.com what now? 🙂

First, please forward that email to me (tomas.k@casino.guru).

Once received, I will inform you about further actions. Thank you.

Kind regards,

Tomas

ok, i have sent you email and waiting for instruction?

Thank you, kiziorro1984, for your confirmation.

As you have once again contacted the Licensing Authority at an alternative email address, we will now close your complaint as ‘Waiting for decision of regulator’. I’d like to kindly ask you to let us know once you have received a reply from the authority. My e-mail address is tomas.k@casino.guru.

Once the decision of the Licensing Authority is known, we will classify the complaint accordingly.

Kind regards,

Tomas

Dear kiziorro1984,
We hope you are doing well. We wanted you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the Licensing Authority has resolved your case and ruled in your favor, we kindly request you to update your complaint within the thread. Alternatively, if the ruling favored the casino, your input is equally valuable. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the Authority supports the operator.
Thank you in advance for taking the time to reply.

nothing change... nobody answer

Dear kiziorro1984,

In summary, the cases involving this casino and Polish players show that very few have been successfully resolved after contacting the licensing authority. In most cases, there has been no response even after three months. Since the casino is now closed, there is no point in keeping this complaint open.

Following up on our position:

"Regrettably, as no aid has been received from the casino, and no efforts to resolve the situation have been noticed, we are compelled to terminate this and all similar cases from Polish players. Our belief is that blocking the account and confiscating the winnings goes strongly against any terms that should be adhered to, as the player had registered with valid information in the casino and had previously been able to play and withdraw winnings. If a country becomes a restricted jurisdiction, the casino ought to inform its players of the change and permit them all to withdraw their outstanding balances. It appears that a different approach has been taken in this specific instance, and due to the player's description of events and the casino's inability to clarify the situation, we are compelled to classify this complaint as unresolved."

We are now closing the complaint as unresolved. We are very sorry that we couldn't be of more help.

Kind regards,

Tomas