Tusk Casino - Player's account verification is delayed.

Waiting for 4 days to verify the account and they just get stuck I go to the chat and they push you I've been in this fight for 4 days and they keep stalling

Dear Fravr, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

I have checked the Tusk Casino's KYC Policy and this is what I found:

KYC Policy

Tuskcasino will carry out a Know Your Client (KYC) screening procedure when the player deposits money. Tuskcasino may request further documentation to validate the player’s identity as it may deem necessary. Verifications may include but shall not be limited to, copies of an end user passport, national Identity Card, copies of an End User's utility bills, and/or masked copies of the credit/debit cards used to make deposits.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

All requested documents have already been sent, including several times I activated chat and nothing to solve

When exactly did you send the last identity document?

Could you please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru? Thank you.

On 07/02/2023 they asked for 48 hours which was the maximum to check then I went back they said there was high demand and until today nothing

Now the account has been verified let's wait until the money drops

I'm glad that your account has been successfully verified. Do I understand correctly that you have submitted a withdrawal request now?

Now the problem is being paid

Problem solved thanks to the website and the casino

Dear Fravr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru