Tusk Casino Review

The player from Japan had been suspected of money laundering by the casino. After submitting and receiving approval for the requested documents, he had provided his TRC20 address, however, his money had not been deposited. Despite numerous attempts to contact the casino, the player had received no response. We had tried to intervene and invite the casino to join the conversation, but there was no cooperation from their side. The complaint had been marked as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to contact the Curaçao eGaming Authority to submit a complaint.

The player from South Africa had experienced difficulties with the KYC process at Tuskcasino, which had prevented him from accessing his account and withdrawing his winnings. Despite having submitted all requested documents, the player's account had remained blocked. After the player had contacted our Complaints Team, we had initiated communication with the casino on his behalf. The casino had explained that the delay was due to initially incorrect documents submitted by the player, but assured that the account would be unblocked once the KYC process was completed. The player was eventually able to withdraw his winnings, successfully resolving the issue.

The player from Greece had faced a problem with the casino where his winnings of 240€ were reduced to the x5 limit of the free spins after the bonus was completed. The player confirmed that his winnings had been made after the bonus was completed and the bonus winnings cap had already been applied. We contacted the casino to understand why the player's winnings were capped again and despite several attempts to discuss the situation with the casino, the casino maintained their position. We marked the complaint as 'unresolved' due to the lack of cooperation from the casino's side. We recommended the player to contact the Curacao eGaming Authority for further assistance.

The player from Japan had complained about a change in the process to acquire a bonus. Once the process had switched to using a bonus code without proper information, the player had deposited as instructed by customer service with the expectation to receive a 20% bonus, which was denied. At that point, the player was unable to withdraw without wagering. The player had sought a full refund of the deposit. After reviewing the evidence and contacting the casino, we concluded that the complaint was rejected due to the player's abuse of the bonuses and the casino game system, resulting in his exclusion from future bonus eligibility. The casino had acted within their terms and conditions, which required the player to wager his deposit once before making a withdrawal.

According to the player, they managed to win 3.625 CAD at Tusk Casino. To withdraw the winnings, they needed to go through verification, so the documents were uploaded. The player claimed to wait over a month until the verification had been conducted, however, they only discovered their account to be suspended without any explanation. Later, the player received an email from support, which accused them of manipulations with IP addresses, which could be the reason for the confiscation of winnings. The player disagreed with that, but the casino didn't react to their complaint, so the case was closed as unresolved.

The player registered at the Tusk Casino and verified their account. They played for a while (including claiming a welcome bonus), and managed to win some smaller amounts. They successfully received 2 withdrawals from the casino, however, when they requested another withdrawal of 150 EUR, it got canceled. The casino explained the issue was caused by the player's payment method, although the player contacted Muchbetter and learned they hadn't rejected any payments. After requesting the withdrawal again, the player found their account to be closed for security reasons. They were accused of breaching the terms, so the whole balance got confiscated by the casino. The casino didn't react to the complaint, so no explanation was given, and the complaint remained unresolved.

The player from Germany had reported an issue with WorldMatch games not crediting her winnings to her account at Tusk Casino, both with bonus credit and real deposited money. The issue had not been reflected in her game history. Her account had not been verified and her attempts to contact the casino's support via email had been unsuccessful. After she had provided evidence and betting history to the Complaints Team, they contacted Tusk Casino regarding the technical problems. The casino investigated the situation and credited the player's account with her missing winnings of €36.25 and a goodwill bonus of €15. The player confirmed the resolution of the issue, and the complaint was marked as 'resolved' in the system.

The player from Mexico had asserted that he met the wagering requirements on a no deposit bonus and won approximately Mex$193,660, but found the money missing the next day. He also mentioned having screen recordings as evidence. We had requested further information and game history from the player to investigate the issue. However, due to the player's lack of response to our messages and questions, we were unable to continue the investigation or offer potential solutions. Consequently, the complaint was rejected.

The player from Norway had his account blocked by Tusk Casino due to multiple accounts linked with his IP address. We rejected the complaint because the casino provided information that the reason for blocking the player's account was sports betting-related.

The player from Finland requested a withdrawal two weeks ago but hasn't received the funds. Despite three emails to the casino, there's been no response. We closed the complaint because the player stopped responding.