HomeComplaintsTusk Casino - Player did not receive the promised R300 no-deposit bonus.

Tusk Casino - Player did not receive the promised R300 no-deposit bonus.

Amount: R300

Tusk Casino
Safety Index:Low
Submitted: 22 Aug 2023 | Case closed : 14 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from South Africa signed up to receive an R300 no-deposit bonus but was told it had expired. The support team credited her with free spins instead, which she is dissatisfied with. The player stopped responding to our questions and comments, therefore, we rejected the complaint.

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1 year ago

I'm very dussapointed in the support. I signed up today through the web on R300 no deposit bonus. When i chat to the support team online to redeem my no deposit bonus, they said it expired, how could it expired if i only signed up today? They credited me with free spins, it's not what I asked for. How do we resolve this?

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1 year ago

Dear ELEYNEBOO,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Tusk Casino. Please allow me to ask you a few questions to understand your situation completely.

Where exactly did you find the R300 no-deposit bonus? Was it on the casino website, did you get it via e-mail or did you find it through a third-party website? Could you please send me a screenshot or a link to the bonus you wanted to get?

Have you used the free spins the casino credited you with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


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1 year ago

Hi Veronica


I found it on the web and no I have not used the free spins.

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1 year ago

file

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1 year ago

file

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1 year ago

Good day, is there anything else required from me regarding the complaint

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1 year ago

Good day I would like to close this complaint. Thank you

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1 year ago

Do I understand correctly that you are no longer interested in solving the issue? Please let me know.

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1 year ago

Dear ELEYNEBOO,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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