The player from Germany would like to close his casino account. Player’s complaint has been resolved successfully.
Tsars Casino - Player wishes to close his casino account.
Amount: €40
Tsars Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good day! Today, January 18th, 21st I opened an account at Tsars Casino and deposited 20 euros twice on the same day. Then I asked the employee Hanna via chat to block my account because of gambling addiction! She refused and wrote that I had to send an email to the security center. How exactly this should happen is also unclear to me why the employee does not react because of my gambling addiction. I ask for your help in getting my account blocked for my protection. Thank you in advance.
Automatic translation:
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3 years ago
Dear Stefan,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://www.tsars.com/fi/site/responsibleGaming:
"Self-exclusion/ session limitation:
You can always exclude yourself or limit your gaming time. This is up to you to set your own limits per day, per week, per month, or different other combinations. For that please use the Responsible Gambling section in your profile or contact security@tsars.com.
Closing an account:
You can make self exclusion in the Responsible Gambling section in your profile and your account will be closed. If you want to close your account permanently or you have gambling problems, please contact security@tsars.com."
I would recommend sending an email including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why.
Please, let me know if you need any assistance and keep me updated.
Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hi there,
I have just sent an email to the address given by Tsars and am now waiting to see if my gaming account is permanently closed due to gambling addiction. Thanks for the help.
Automatic translation:
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3 years ago
Translation
Account has now been closed after the email due to gambling addiction! Thanks for your help
Automatic translation:
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Stefan, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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