Tsars Casino Review

Russian player "Alena83" deposited 3.000 rubles to Tsars casino and took first deposit bonus. However, after playing through the bonus, the casino confiscated the won amount and left only the deposited amount of 3.000 rubles in player´s account. Tsars Casino has not replied to this case yet, therefore, this complaint is unresolved.

The player from Lithuania had his winnings confiscated due to opening multiple accounts in the casino. It came to light that the player had previously self-excluded from the casino due to a gambling problem. As the casino provided evidence showing that the player had intentionally circumvented this exclusion in order to open another account, the complaint was rejected.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing his winnings due to allegedly incorrect bank details. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has deposited money into casino account but the funds seem to be lost. There seemed to be a problem with the chosen payment method. We rejected the complaint since the player asked us to close it.

The player from Germany has been accused of opening multiple accounts. Due to the complicated and ambiguous nature of the complaint, after reviewing available evidence and internal discussions, we ended up closing the complaint as "unresolved" and classify it as "uncertain case".

The player from Italy had his winnings confiscated and account blocked after he was accused of performing chargebacks. The complaint was resolved. Later, it became clear that the casino's accusations were based on a chargeback report sent by their payment provider, which included the player's deposit. After investigating the issue, the payment provider was able to locate the payment and confirm that no chargebacks were performed by the player.

The player from Germany has been accused of creating multiple accounts. She claims her husband has an active account as well. Unfortunately, they played using almost the same details and from the same device, therefore the casino couldn't determine who was playing.

The player from Germany requested a withdrawal. He received part of his winnings. Then the casino accused the player of fraud and cancelled the rest of his winnings. We ended up rejecting the complaint because it was not justified.

A player from Finland with an approved initial KYC is waiting for a withdrawal of 5902€. The casino requested an additional verification, after which they blocked the player's casino account, citing gaming addiction. The player confirmed the issue was resolved.

The player from Germany had experienced technical issues with Casoo Casino, including being logged out after each deposit, prolonged wait times for deposit visibility, and various error messages that prevented gameplay. These issues had hindered his ability to use bonus spins and enjoy the games. After the player had communicated with the casino, he decided to close his account and requested the complaint to be closed. We had marked the complaint as 'resolved' in our system.

The player from Greece had had a withdrawal issue with an online casino. After wagering a 50€ deposit, he had had a balance of 955€. However, he had placed a bet of 2.40€, which was above the maximum allowed bet of 2€, leading to the cancellation of his withdrawal and his balance being reduced to 50€. The player had provided screenshots of his betting history and communication with the casino. We had attempted to involve the casino in the discussion, but they had initially failed to respond. The complaint had been marked as 'unresolved' due to the lack of cooperation from the casino. However, after reopening the complaint at the casino's request, the casino had agreed to refund the player 905.59€ with a wagering requirement of X1 and a pre-deposit due to a platform change. The player had accepted this resolution, completed the wagering requirement, and withdrew the remaining balance. The complaint had then been marked as 'resolved'.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player received the bigger part of his winnings and eventually lost the rest.

The player from Sweden has submitted incomplete home address while registering new account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.

The player from Germany is unhappy with her winnings being split into several installments based on yearly withdrawal limits. The casino refused to pay the player's winnings because there was a suspicion of breach of T&Cs of the casino. After prolonged investigation and raising the complaint with the Licensing Authority of the casino, the decision was made that the winnings will be paid to the player in monthly installements.

The player sent requested documents to the casino, but his account could not be verified. The casino claims there are similarities with other accounts, so his account was blocked and deposits returned. The player received his money, so we closed this complaint as resolved.

The player from Sweden had self-excluded for gambling addiction on Trickz in June 2023, but was still permitted to play on a sister casino, Wisho, where she lost 2156 euros. The player had demanded a refund, and the casino had initiated an investigation into the matter. The player had been able to open an account and deposit, play, and even withdraw some winnings of 998€. The casino had agreed to process a refund of the player's deposits, but the transaction was delayed. After our intervention and communication with the casino, the casino refunded the remaining amount. The player confirmed that she had received all refunds. We had marked the complaint as resolved.

The player from Denmark requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Sweden was experiencing difficulties withdrawing their winnings due to ongoing verification. Later, the player confirmed that their account was finally verified so the complaint was closed as "resolved".

The player from Sweden was trying to pass the verification, but then he indicated gambling issues and the casino blocked his account. There was a problem with one of the player's documents, however, the complaint was eventually successfully resolved and the player got paid.