Tsars Casino Review

The player from Spain had experienced an issue with a withdrawal limit at an online casino. He had been unable to withdraw his full winnings of 3750 dollars due to a daily limit of 1000 dollars, which led to the loss of his winnings. Despite having contacted the casino, his withdrawal was still pending. However, he later confirmed that he had lost all his winnings. We, the Complaints Team, were unable to assist further due to the player's loss of all his winnings and thus the complaint was closed.

The player from Palestine couldn't withdraw his winnings of $3,112 from Tsars Casino. Despite having a verified account, the casino had asked for a second verification and failed to provide a withdrawal method for over two weeks. The player claimed that due to the lack of withdrawal options, he played through his winnings. We explained that the casino wasn't responsible for the player's decision to gamble his winnings away. Unfortunately, as the player had no remaining balance, we couldn't assist further and the complaint had been rejected.

The Norwegian player claimed that the casino confiscated their winnings due to a breach of the maximum bet rule, which they were unaware of. The player argued that the wagering only moved when they bet 20 NOK and not when they bet 40 NOK, suggesting the casino's rules were not clear. After reviewing the player's gaming history, we found that significant portion of bets were above the 20 NOK maximum allowed bet, justifying the casino's decision. Consequently, the complaint was rejected.

The player from Spain reported that the 'Tsars' online casino, which operated under a Curaçao license, allowed the registration of Spanish players, despite Spain being listed as an excluded territory by the licensing body.The player pointed out that Spain was not listed as a restricted country in Tsars' Terms and Conditions, but was listed as such by Antillephone NV, the licensing body. We clarified that while we understood the player's concerns, we did not handle complaints related to licensing regulations and policies. We advised the player to contact the Tsars Casino license authority for further assistance and closed the complaint due to our inability to assist in this matter.

The player from Finland had deposited 75 EUR into his casino account, but the amount had not become available. After a week, the deposit had been credited to the player's account, but he had faced a 10 EUR withdrawal fee due to not wagering his deposit. After completing verification, he attempted to withdraw his funds via Visa, but was informed that Visa withdrawals were not functioning. The only other withdrawal method required a minimum of 100 EUR. The player had been unable to resolve the issue and had not responded to further communication from the complaints team, leading to the complaint being rejected.

The player from Germany is struggling with the bank account verification process. Despite providing the necessary documents, the verification has been consistently rejected. Player’s complaint has been resolved successfully.

The player from Lithuania had his winnings confiscated due to opening multiple accounts in the casino. It came to light that the player had previously self-excluded from the casino due to a gambling problem. As the casino provided evidence showing that the player had intentionally circumvented this exclusion in order to open another account, the complaint was rejected.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing his winnings due to allegedly incorrect bank details. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has deposited money into casino account but the funds seem to be lost. There seemed to be a problem with the chosen payment method. We rejected the complaint since the player asked us to close it.

The player from Germany has been accused of opening multiple accounts. Due to the complicated and ambiguous nature of the complaint, after reviewing available evidence and internal discussions, we ended up closing the complaint as "unresolved" and classify it as "uncertain case".

The player from Italy had his winnings confiscated and account blocked after he was accused of performing chargebacks. The complaint was resolved. Later, it became clear that the casino's accusations were based on a chargeback report sent by their payment provider, which included the player's deposit. After investigating the issue, the payment provider was able to locate the payment and confirm that no chargebacks were performed by the player.

The player from Germany has been accused of creating multiple accounts. She claims her husband has an active account as well. Unfortunately, they played using almost the same details and from the same device, therefore the casino couldn't determine who was playing.

The player from Germany requested a withdrawal. He received part of his winnings. Then the casino accused the player of fraud and cancelled the rest of his winnings. We ended up rejecting the complaint because it was not justified.

A player from Finland with an approved initial KYC is waiting for a withdrawal of 5902€. The casino requested an additional verification, after which they blocked the player's casino account, citing gaming addiction. The player confirmed the issue was resolved.

The player from Belgium had deposited 4000 euros, received cashback, and won a total of 20,000 euros, attempting to withdraw 5000 euros. However, the casino confiscated most of the winnings, claiming a maximum win limit of 1000 euros, while the player believed the casino should have adjusted the winnings in accordance with its rules. The player contested the casino's actions regarding her winnings. The issue was resolved with the player accepting a compensation of 2000 euros from the casino, despite initially seeking a higher amount. We had recommended that the casino automate the cashback bonus rules to prevent future complications.

The player from Germany had experienced technical issues with Casoo Casino, including being logged out after each deposit, prolonged wait times for deposit visibility, and various error messages that prevented gameplay. These issues had hindered his ability to use bonus spins and enjoy the games. After the player had communicated with the casino, he decided to close his account and requested the complaint to be closed. We had marked the complaint as 'resolved' in our system.

The player from Greece had had a withdrawal issue with an online casino. After wagering a 50€ deposit, he had had a balance of 955€. However, he had placed a bet of 2.40€, which was above the maximum allowed bet of 2€, leading to the cancellation of his withdrawal and his balance being reduced to 50€. The player had provided screenshots of his betting history and communication with the casino. We had attempted to involve the casino in the discussion, but they had initially failed to respond. The complaint had been marked as 'unresolved' due to the lack of cooperation from the casino. However, after reopening the complaint at the casino's request, the casino had agreed to refund the player 905.59€ with a wagering requirement of X1 and a pre-deposit due to a platform change. The player had accepted this resolution, completed the wagering requirement, and withdrew the remaining balance. The complaint had then been marked as 'resolved'.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player received the bigger part of his winnings and eventually lost the rest.

The player from Sweden has submitted incomplete home address while registering new account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.

The player from Germany is unhappy with her winnings being split into several installments based on yearly withdrawal limits. The casino refused to pay the player's winnings because there was a suspicion of breach of T&Cs of the casino. After prolonged investigation and raising the complaint with the Licensing Authority of the casino, the decision was made that the winnings will be paid to the player in monthly installements.

The player sent requested documents to the casino, but his account could not be verified. The casino claims there are similarities with other accounts, so his account was blocked and deposits returned. The player received his money, so we closed this complaint as resolved.

The player from Sweden had won 200 euros and initiated a withdrawal on July 4th, which was rejected by the bank and had not been resolved for almost two months. Two other withdrawals made on July 6th were also rejected, but the player received the funds back after two weeks, indicating inconsistencies in the process. The issue was resolved after the Complaints Team intervened, prompting the casino to investigate and eventually return the funds to the player's account on September 2nd. The player confirmed the successful withdrawal later that day, leading to the closure of the complaint.

The player from Sweden had been waiting for a £300 withdrawal for a month, despite having had no issues with previous withdrawals over the past year. The casino claimed the delay was due to bank issues but had not provided any updates. The player confirmed using Trustly for transactions and frequently contacted customer support without resolution. The casino later informed the player of an error with the withdrawal and advised them to try again. The issue was marked as resolved by the Complaints Team following this update.

The player from Sweden had made 4 withdrawals totaling 1500 euros from the Wisho casino but had not received the funds. The casino had used the SEPA payment method, which was not compatible with the player's bank. The player provided another bank account connected to the SEPA network but still had not received the money after more than a month. The Complaints Team communicated with the casino, which acknowledged the issue and stated that the funds were being tracked. Eventually, the player confirmed receiving all his money, resolving the complaint successfully.

The player from Sweden had self-excluded for gambling addiction on Trickz in June 2023, but was still permitted to play on a sister casino, Wisho, where she lost 2156 euros. The player had demanded a refund, and the casino had initiated an investigation into the matter. The player had been able to open an account and deposit, play, and even withdraw some winnings of 998€. The casino had agreed to process a refund of the player's deposits, but the transaction was delayed. After our intervention and communication with the casino, the casino refunded the remaining amount. The player confirmed that she had received all refunds. We had marked the complaint as resolved.

The player from Denmark requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Sweden was experiencing difficulties withdrawing their winnings due to ongoing verification. Later, the player confirmed that their account was finally verified so the complaint was closed as "resolved".

The player from Sweden was trying to pass the verification, but then he indicated gambling issues and the casino blocked his account. There was a problem with one of the player's documents, however, the complaint was eventually successfully resolved and the player got paid.