Tsars Casino - Player's struggling to withdraw his winnings.

I've played at this casino multiple times and as I always ended up losing or got negligible winnings, there was never an issue. However, today they denied my withdrawal of 3750 dollars and are only allowing me to withdraw 1000 dollars per day. This setup ultimately led to me losing the 3750 dollars, which I believe is a tactic they use to avoid paying out. Imagine my surprise when I found out that my payments had been denied, yet the 1000 dollar daily withdrawal is still pending processing. When I inquired about how long it would take considering it's usually an automatic process, they told me they're looking into it. I would like to receive my small winnings and put this matter behind me.

Dear ncp96, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you lost the entire balance except €1,000? Could you please advise when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hello, they canceled my withdrawals and put them back into my account, doing the same with the 1000 euros which had an implicit withholding of 125 euros to be able to withdraw. I have played worse, their methods leave a lot to be desired since they do it. Knowing the situation of the people

Thank you for your reply, ncp96. Could you please clarify how much money you currently have in your casino account (in the form of active balance and/or pending withdrawals)?

I already lost everything, can you close this petition

I am sorry to hear that. Sadly, since you have played/lost your winnings, I’m forced to close this complaint. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.