Tsars Casino - Player’s bonus winnings have been voided.

I deposit 100 euro and I took the first deposit bonus 100%..Max bet was 2 euro for wager..if u bet more than 2 euro its not wagering hour bonus..I bought one bonus in one game for 40 euro and when I finishEd my wager(6000 euro) my balance was 2200 euro..suddenly my balance all of a sudden went down to 100 euro..they stole my money because I bought one bonus for 40 euro..the are thieves for real..plz do not play in this casino...the worst ever...Do not deposit..

Dear billaros7,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I carefully checked the Bonus Terms on the website, and this is what I found https://www.tsars.com/en/site/termsAndConditions:

„9.4.The maximum bet when having an active bonus is EUR 3 per spin or EUR 0.3 per bet line - unless otherwise specified, please check the bonus terms before making a deposit. Tsars reserves the right to remove your balance if you have played with larger bets than allowed during the bonus wagering process. Max allowed bet with an active Welcome first and second deposit bonus accounts to EUR 2/ CAD 3/ USD 2/ RUB 200/ NOK 20/ NZD 4/ PLN 10. Max allowed bet on other Welcome pack bonuses (3rd, 4th deposits) account to – EUR 5/ CAD 7/ USD 5/ RUB 350/ NOK 50/ NZD 10/ PLN 22. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse."

"9.11 It is forbidden to purchase bonus games / double up / "gamble" in slots if you have an active bonus at Tsars because max bet allowed for an active bonus will be exceeded. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse. This type of game-play is only allowed with special agreement."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to purchase an in-game feature, and, as a result, you breached the maximum bet rule.

If you are aware of doing so, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear billaros7,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.