Thanks for the explanation, J1990.
According to the promotional rules of the casino:
"9.4.The maximum bet when having an active bonus is EUR 3 per spin or EUR 0.3 per bet line - unless otherwise specified, please check the bonus terms before making a deposit. Tsars reserves the right to remove your balance if you have played with larger bets than allowed during the bonus wagering process. Max allowed bet with an active Welcome first and second deposit bonus accounts to EUR 2/ CAD 3/ USD 2/ RUB 200/ NOK 20/ NZD 4/ PLN 10. Max allowed bet on other Welcome pack bonuses (3rd, 4th deposits) account to – EUR 5/ CAD 7/ USD 5/ RUB 350/ NOK 50/ NZD 10/ PLN 22. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse."
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:
"The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time."
However, if you feel like you have been accused unfairly, feel free to forward me your game history together with a link or a screenshot of the specific bonus that you redeemed and played. My email address is tomas@casino.guru
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Tomas
Thanks for the explanation, J1990.
According to the promotional rules of the casino:
"9.4.The maximum bet when having an active bonus is EUR 3 per spin or EUR 0.3 per bet line - unless otherwise specified, please check the bonus terms before making a deposit. Tsars reserves the right to remove your balance if you have played with larger bets than allowed during the bonus wagering process. Max allowed bet with an active Welcome first and second deposit bonus accounts to EUR 2/ CAD 3/ USD 2/ RUB 200/ NOK 20/ NZD 4/ PLN 10. Max allowed bet on other Welcome pack bonuses (3rd, 4th deposits) account to – EUR 5/ CAD 7/ USD 5/ RUB 350/ NOK 50/ NZD 10/ PLN 22. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse."
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:
"The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time."
However, if you feel like you have been accused unfairly, feel free to forward me your game history together with a link or a screenshot of the specific bonus that you redeemed and played. My email address is tomas@casino.guru
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Tomas