I have been a player on Tsars Casino since July and have enjoyed the platform until I encountered an issue with logging into my account today. Upon contacting live chat support, I was instructed to reset my password, clear cookies, and disable my VPN, which I did successfully. However, despite following these steps, I was still unable to access my account.
While continuing to communicate with the support team, I was informed that my account had been permanently closed by the casino’s risk department, and I was told that users from Ukraine are no longer permitted to play on Tsars. This came as a complete surprise to me, as I had registered and completed the verification process as a Ukrainian citizen on July 15 without any issues.
I am deeply concerned that I received no prior notification about this change in terms, nor was I informed that my account would be closed. As I am now unable to access my account and continue playing, I kindly request a full refund of all deposits made. This situation has caused significant frustration and disappointment, and I believe a refund is justified under these circumstances.
I have been a player on Tsars Casino since July and have enjoyed the platform until I encountered an issue with logging into my account today. Upon contacting live chat support, I was instructed to reset my password, clear cookies, and disable my VPN, which I did successfully. However, despite following these steps, I was still unable to access my account.
While continuing to communicate with the support team, I was informed that my account had been permanently closed by the casino’s risk department, and I was told that users from Ukraine are no longer permitted to play on Tsars. This came as a complete surprise to me, as I had registered and completed the verification process as a Ukrainian citizen on July 15 without any issues.
I am deeply concerned that I received no prior notification about this change in terms, nor was I informed that my account would be closed. As I am now unable to access my account and continue playing, I kindly request a full refund of all deposits made. This situation has caused significant frustration and disappointment, and I believe a refund is justified under these circumstances.