The player from Finland had been waiting since January 16th to withdraw his winnings of $1,310 and had asked the casino several times to process it. Despite having provided all necessary information and evidence, the casino had failed to respond to the player's inquiries and our attempts to mediate the situation. The withdrawal remained pending, with the casino citing unspecified difficulties in processing it. We had marked the complaint as 'unresolved' due to the lack of cooperation from the casino. We recommended the player to contact the Kahnawake Gaming Authority for further assistance.