TrueFortune Casino - Player's withdrawal is delayed despite accepted documents.

I originally won played through the ridiculous amount of a few thousand and made a deposit of 30$ back in 9/24. I also submitted my documents the same day. After going back and forth for months with emails, and chats my documents were reviewed and accepted 12/14/24. I received an email from the "VP" Ivy stating they had 18 days to pay me out from 12/14/24 because that's when they accepted my documents. This isn't my first rodeo so I know to stay on top of correspondence or you'll rarely just receive your money . The 18th day came and wouldn't you know their excuse was I hadn't made a deposit in the last 30 days. I understand policies, I write them, however there was no mention of this by the VP who simply stated I WOULD be paid out within the 18 day mark. I would also like to state if I already deposited 30$ and they didn't stay "TRUE" to their word why the hell would i give them more money to just steal from me that's more then policy just common sense. I have been paid out much more then this on other online casinos with the same "policies" this company is a fraud through and through so please don't waste your money. PS THIS PLATFORM DOES NOT ALLOW ME ACCESS TO MY EMAILS TO UPLOAD BUT IF ABLE I WILL SCREENSHOT AND EDIT AND SUBMIT THEM.

Dear ladybugg702,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TrueFortune Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share screenshots of your withdrawal request with the website visible?
• Could you please share with me your communication with the casino trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.