HomeOnline casinosTrueFortune Casino Review

TrueFortune Casino Review

avatarMartin P.
Last updated 07/2026
Safety Index
5.2
User feedbackMixed
14 reviews
avatarMartin P.
Last updated 07/2026

Read our TrueFortune Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Warnings (1)
Important (2)
Accepts players from Ohio
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Pros and cons

  • Live chat support is available 24/7
  • Bitcoin accepted
  • Nice website
  • Undisclosed owner
  • Withdrawal fees

Casino screenshots

TrueFortune_Casino_homepage_desktop
TrueFortune_Casino_promotions_desktop
TrueFortune_Casino_homepage_mobile
TrueFortune_Casino_promotions_mobile

TrueFortune Casino Review

Our expert casino review team has carefully analysed TrueFortune Casino in this review and evaluated its positives and negatives using our casino review process. Things like the casino's Terms and Conditions, licenses, player complaints, support, and limits were all checked by our team of experts. This helped them judge if this casino is safe and trustworthy or one to avoid.

Our team's review data was used to calculate the casino's Safety Index. This score rates the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. TrueFortune Casino came in with a Below average Safety Index of 5.2. This means it does not fully meet our standards for fairness and safety. Dig into TrueFortune Casino with the rest of our review and see if this casino is right for you.

Safety Index of TrueFortune Casino – Is it fair and safe?

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of TrueFortune Casino, we thoroughly read and reviewed the Terms and Conditions of TrueFortune Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.

TrueFortune Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we know, no relevant casino blacklists include TrueFortune Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

Taking into account all factors in our review, TrueFortune Casino has scored a Safety Index of 5.2, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.

Note: As far as we are aware, TrueFortune Casino is interconnected with 3 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of TrueFortune Casino.

Terms and Conditions of TrueFortune Casino evaluated

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. In some casino T&Cs, we find clauses that we regard as unfair. These can give the casino grounds to hold back player winnings in certain cases.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of TrueFortune Casino to be unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints about TrueFortune Casino

Player complaints are a key part of our review process. They give us useful information about the problems players face and how casinos handle them. We use our Complaint Resolution Center to collect player complaints. These, along with complaints from other sources, are used to calculate our Safety Index.

We currently have 6 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 894 black points in total, out of which 520 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

TrueFortune Casino user feedback and reviews

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

The user satisfaction feedback of TrueFortune Casino shared by 14 users has resulted in a Mixed User feedback score. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

TrueFortune Casino company data and licenses

TrueFortune Casino has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

As far as we know, TrueFortune Casino does not have a gambling license.

Win and withdrawal limits, payment options

TrueFortune Casino accepts deposits via 16 payment methods. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, Neosurf, American Express, Bitcoin (BTC), Flexepin, Ethereum (ETH), Tether (USDT), Litecoin (LTC), Bitcoin Cash (BCH), MiFinity, USD Coin (USDC), Discover.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
USD 10,000 per month No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. The table below lists the language options at TrueFortune Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes No No
Portuguese Yes No No
Japanese Yes No No
German Yes No No
Italian Yes No No
French Yes No No

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at TrueFortune Casino, managing your account, withdrawals, or other matters. According to our tests and collected information, TrueFortune Casino has a good customer support.

Slots and casino games at TrueFortune Casino

TrueFortune Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other games, Crash games, Live baccarat, Live blackjack, Other live games, Live poker, Live roulette.

Games from 8 casino game providers are available. This includes Rival, Betsoft Gaming, Saucify, Dragon Gaming, InstaNet, Dice Lab, Fresh Deck Studios, Qora Games.

TrueFortune Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

As of right now, our database holds 1 bonus from TrueFortune Casino:

  • 200% up to $6,000

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

  • Platform RIVAL
  • Established 2019
  • Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of TrueFortune Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Unfair
Issues found: 5
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Good
Total complaints: 47
Last updatedLast updated
  • Opened 0
  • Unresolved 3
  • Resolved 10
  • Rejected 34
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 3 complaints from other sources.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Slightly negative
    Last updatedLast updated
    • Operates without a license

    There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

    Licensing authorities

    • No license
    Important
    Warning:Unfair maximum win rule based on the total amount of deposits
    This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
    Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a short period of time (3 to 6 months).
    Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
    Unfair terms and conditions
    • Use of the Martingale betting strategy may result in confiscated winnings
    • Playing restricted games while wagering bonuses may forfeit bonus balances
    • Detection of some basic betting techniques may result in confiscated winnings
    • Max win based on deposits
    • Casino voids gaming account balances after less than 6 months of account inactivity

    Games

    Explore the game selection available at TrueFortune Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

    Game types

    Slots
    Roulette
    Blackjack
    Betting
    Video poker
    Bingo
    Baccarat
    Jackpot games
    Live games
    Poker
    Craps and dice
    Keno
    Scratch cards
    eSports betting
    Crash games
    Available: 11 Not Available: 4

    Game providers

    Show all (8)
    • Rival
    • Betsoft Gaming
    • Saucify
    • Qora Games
    • Dragon Gaming
    • InstaNet
    • Fresh Deck Studios

    TrueFortune Casino bonuses

    Browse all bonuses offered by TrueFortune Casino, including their no deposit bonus offers and first deposit welcome bonuses.

    Casino Guru
    We want players to understand gambling.

    Payments

    Browse an overview of payment methods supported by TrueFortune Casino, along with related limits and fees associated with transactions to or from your casino account.

    Payment methods

    Show all (16)
    • Neteller
    • Skrill
    • PaysafeCard
    • Mastercard
    • VISA
    • Neosurf
    • American Express

    Transaction limits

    Withdrawal limits
    $10,000
     per month
    Win limits
    Unknown

    Currencies

    Traditional

    Supported Fiat currencies.

    USDEURGBPAUDNZDZAR

    Customer support

    Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

    Language options

    Website
    Available in 7 languages
    EnglishFrenchGermanItalianSpanish 2 more
    Live chat
    Available in 1 language
    English
    Customer support:
    Available in 1 language
    English
    Live chat rating
    Good
    Average response time: 1h 40m
    Last updatedLast updated
    Date and tester
    Response time
    Rating
    14 Jul 2026
    Martin P.
    1h 40m
    Bad
    17 Apr 2025
    Martina B.
    Not measured
    Subpar
    17 Jul 2024
    Kubo M.
    Not measured
    Good
    29 Aug 2023
    Adam M.
    Not measured
    Good
    08 Apr 2023
    Zuzana S.
    Not measured
    Excellent
    04 Dec 2021
    Burak O.
    Not measured
    Good
    28 Dec 2020
    Satrio Y.
    Not measured
    Good
    01 Dec 2020
    Branislav B.
    Not measured
    Good

    User reviews of TrueFortune Casino

    This is a place to share experience with TrueFortune Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

    User feedback:
    Mixed

    Rated by 14 users

    Very positivePositiveNeutralNegativeVery negative

    Do you have any experience with this casino?

    Write a review
    Casino Guru
    We want players to understand gambling.
    • 1 year ago
    You should never play this casino! First of all, getting paid takes at least a month and if you get a bonus of, say, 5 Euros, the wagering requirements are a whopping 400 times!!! (According to "Mason" from the chat)
    Do I need to write more, maybe that's enough!
    • Nothing
    • Lots of technical errors on the page
    • small game selection
    • catastrophic condition
    • 1 year ago
    I had a terrible experience with this site. It took them over a month to cash out, well beyond their 18 business day limit. Provided zero compensation or incentive to the many blunders on their end. Had to get a third party involved to get paid. Even then they shorted me.
    • Unique ganmes
    • Took nearly 30 business days to cash out and even then shorted me $100.
    • Terrible customer service. Many emails went unanswered or they just copy and paste past replies without providing any real information.
    • Will nemessage you immediately when signing on telling you about promos but when you complain about an issue they stop chatting with you.
    • Don't abide by their own tTerms of Service
    • 1 year ago
    I feel if a casino like True Fortune , soon loved in somone greated me, I respect anyone who offers f s like True Fortune, I don't care wats said I think it's out freegn standing , keep up good work, thanks Justin
    • Fast response
    • Very friendly
    • Outstanding
    • Would recomend
    • 2 years ago
    It gives 10 free spins per week on various games. The big problem is that you can log in with fake Gmail accounts
    • 2 years ago
    I'm from Ohio and got a 10$ free chip. I managed to complete the 4,000 playthrough. The max cash out is 50$. My balance is over that now. I haven't made a deposit yet (which is required for identification) because I just read that Ohio players isn't excepted. So I'm wondering if it's safe to give my bank information to make a deposit so I can withdraw using wire transfer? If anyone has any advice, please let me know.
    P.s. the 10$ no deposit was given to me by Gmail.
    I live in Ohio.
    • 3 years ago
    The 3rd update; I zeroed the account out and requested my "comp points". I received a little over $14.00. I turned this into just below$1000.00. The casino capped this to a $500 withdrawal. The request was made 27 days ago. I got ahold of Customer support today and they informed me that the most you can claim from comp points is $100. Their T&C does say this but what if my comp points were $150? I guess you claim the $100 and and cash out immediately? I asked when the $100 would be completed and I was told, "I do not know , but i will inform account managers and this matter will be taken cared of".

    I can't recommend this casino to anyone because I don't trust them to pay you on time or to pay you what you are owed due to their unfair T&Cs. I will leave their 2 star rating as is due to the fact that they did pay me something when I won there.
    Update of original review, found below.
    The 2nd withdrawal took a month but I did receive it. That's 2/3 withdrawals. The 3rd should happen next week.

    I have played with this casino for 3 months. They seemed to have some good bonuses with a 1x playthrough but they cap your winnings based on the amount you deposit. The first cash out was for $217 I think I got around $150 due to "sticky bonuses". Not a big deal, I expected that. The one I have pending, I wanted to cashout 800 but was capped at $317-ish. The sticky bonus will come out of the 317 as well. Was not expecting that but it is in the T&C. I cashed in my comp points after I made sure to zero out my balance from previous bonus. I got $14 and turned it in to $1000 and even it was capped at $500. My issue with all this, they already have the advantage on the player why cap our wins. What if I hit a jackpot on a game for 5k? I get capped at $300?

    Like I stated I have attempted 3 withdrawals but only 1 has been completed. T&C says they take between 5-18 days. What they meant to say was 18 days to a month or more to complete a withdrawal. My first took 22days plus 7 days to validate my account. My 2nd one will be 27 days as long as it is completed next Monday. The third is further behind that. These were all bitcoin withdrawals.
    • I have won at this casino and that is a positive.
    • Your wins are capped based on the amount you deposit.
    • Extremely long delayed payouts. Must be where they get the "Extreme" in their name from.
    • Customer service takes several days to reply by email
    • Live chat took an hour or more to respond and tell me they would pass my concerns about my delayed withdrawal on to someone else.
    • 3 years ago
    I requested a cash out 4/3/23. I waited the full 18 business days because I figured they would wait the maximum. Well on 5/1 my request finally showed completed. I asked the chat about it and they said they would check with my account manager and they would contact . I never received any withdrawal and no contact from manager.

    I emailed them twice to check about it and BOOM, my account was closed and login was invalid with no response or reason. They stole my cash out and close my account with no response or explanation. Total scam .
    Don’t trust them. They are thieves and shady. I contacted them on chat as a "guest " and as soon as I told them what happened and my email the chat popped up as "live chat is unavailable right now". When I had just talked to someone. Do not spend a dime here.
    • Steals your withdrawal
    • Closes account for requesting withdrawal
    • No response from account manager
    • 3 years ago
    Complete Scam. Every time you want to withdraw they have some hidden "General Rule" that will prevent it. Do not give them anything. They suck
    • Complete scam
    • Will not pay out
    • 3 years ago
    Actually zero stars this is the worst casino ever they bombard you with emails giving you fre chops then get there and the chips aren't there.. they are quick to take your money and if you win you will never see your winnings they refuse to pay them they want you to send all kinds of personal info just so u can get a simple btc withdraw that they will never give you. STAY AWAY FROM THIS SCAM CASINO
    • 4 years ago
    I'm happy with the games available and the support team is always answering questions I throw at them. It's an online casino so don't expect the same experience as real life. Deposits are instant and withdrawal takes upto a month so be prepared for that. If you only gamble with what you can afford to lose then the withdrawal time doesn't really mean a lot.
    • Good variety of games
    • Helpful support
    • Deposit bonus playthrough sucks so I rarely use them
    • 4 years ago
    When it comes to withdrawing your winnings it's a hassle. They say it's takes 5-18 business days which is absolutely ridiculous. I will never ever use this site again and I suggest no one else does. Big mistake!!
    • Withdrawal process is horrible
    • 4 years ago
    Wish I could give it less than 1 star. Worst probabilities I've experienced on any online casino. If you deposit money into an account on this site make sure it's money you don't want because you'll never see it again. Absolutely the worst.
    • It's easy to unsubscribe to their emails
    • Everything about it. Games suck and probabilities are probably illegal they're so horrible. No fun whatsoever just a place to throw away money. Never win anything
    • 4 years ago
    Once I deposited money I got an email quickly from my account manager saying she’d be there to help. Once I requested a payout I have had horrible customer service with emails going unanswered for 5 days at a time. No one will provide answers regarding my payout. I highly encourage all those online gamblers to stay away from true fortune casino at all costs.
    • Awful service all around
    • 4 years ago
    I've been playing here for about 2 months now. I had zero issues until I requested a payout of $500 in bitcoin. I've been waiting over a month for this payout. First they said they could push it through in a few days, then they said 18 to 21 b business days. It's currently been 30 busyness days and still the only thing I've heard about thispayout is that it is being processed. What a bunch of scumbags.
    • They'll give plenty of bonuses
    • Some friendly staff
    • The higher thebonus amount you accept the higher the playthrough
    • Never-ending red tape to access "winnings"

    TrueFortune Casino discussion

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