TrueFortune Casino Review

The player from Germany had requested a withdrawal and submitted the necessary documents for verification, but had not received a response from the casino. Despite multiple emails and live chats, the casino insisted on patience and provided no further assistance. The player had provided all necessary documents and we had inquired about the status of their verification. However, due to the lack of player's response to our follow-up inquiries, we were unable to further assist in the matter and the complaint was rejected.

The player from Norway had experienced delays with the withdrawal process at TrueFortune casino. Despite multiple deposits and having completed verification a month prior, three transactions had still been pending. The player had made one successful withdrawal previously and the winnings had been accumulated without any active bonuses. The Complaints Team had reached out to the casino for clarification. The issue had been resolved when the pending withdrawals were completed. The player had expressed his satisfaction with the resolution.

The player from Florida had had a withdrawal request pending that had exceeded the casino's stated processing time of 18 days. He had confirmed his account was verified and that he had won his money using a bonus. Despite our attempts to resolve the issue, the casino had not responded to our inquiries. As the casino had been operating without a valid license and had remained unresponsive, we had marked the complaint as 'unresolved', which could have negatively affected the casino's rating. Later, the complaint was reopened at the request of the casino, but without confirmation from the player on whether the issue had been resolved, we were forced to reject the complaint.

The player from Switzerland had had an issue with a withdrawal that had been delayed for six weeks. The player had confirmed that the withdrawal had been requested following a deposit, without any bonus involved, and that he had received a previous payment from the casino two months prior. The player had reported that the money had arrived. The issue had subsequently been marked as resolved.

The player from Australia completed wager requirements using a no deposit chip. However, the casino claims that a deposit must be made before a bonus claim and considers the player's winnings as fun money. The complaint was closed as the player stopped responding.

The player from Utah won USD 1000 and tried to withdraw USD 335 after losing some winnings. However, the casino informed the player of an 18-day hold. After 14 days, the casino said the withdrawal request cannot be processed due to not meeting wagering requirements. We closed the complaint because the player didn't reply to our messages and questions.

A player from Texas made a withdrawal request at True Fortune casino, funded by Bitcoin, after meeting the sign-up bonus requirements. The process, reportedly taking 5-18 business days, is yet to be completed, and the player is unsatisfied with the casino's customer service. The complaint was rejected as the player stopped responding.

The player from California is dealing with a lengthy withdrawal process. He submitted all necessary documents, and despite passing the casino's stated 18-day withdrawal period, he has not received any funds. The player perceives this as a scam. The complaint was closed as the player stopped responding.

The player from New Zealnad deposited $25.00 but $41.00 was deducted from their account. Despite sending multiple emails and screenshots, they haven't received a response. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. We reopened the complaint at the request of the casino. Player stopped responding to our question therefore the complaint was rejected.

The player from the US tried to withdraw her winnings, but the casino informed her she didn't make a deposit 30 days prior to a withdrawal request. after some time, the casino responded to the complaint and stated that the refund had been issued, but the player had disputed it. The casino also explained that it is impossible to refund a transaction that has already been disputed. It was not entirely clear what was meant by this, but the player then requested that the complaint be closed. Consequently, the case was rejected.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from the United States requested a withdrawal three months before submitting this complaint. The player has received the payment. The casino stopped responding on a second issue. The complaint was closed as unresolved.

The player from US is experiencing difficulties withdrawing her winnings due to ongoing verification. We closed the complaint as 'rejected' because the player stopped responding to our messages and questions.

The player from United States has requested a withdrawal more than three weeks ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States requested a withdrawal and after more than 1 month of waiting for the payment and experiencing difficulties, he decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.

The player from United States requested a withdrawal and after almost 2 months of waiting for payment, she decided to submit a complaint. The player received the payment approximately 1 week after submitting the complaint. The complaint is resolved.

The player from Ireland wasn't able to withdraw his winnings from a no-deposit bonus. Later, it became clear that the player was marked as 'free bonus player' because he had not made a deposit within 90 days before claiming the bonus. According to the casino's policies, such players are not eligible to withdraw winnings from free bonuses. The complaint was closed as 'rejected'.

The player from the US has requested a withdrawal of a substantial amount, but the casino informed her she can withdraw in installments of $150. Casino and player made a deal so we consider this case as resolved.

The player from Spain had deposited money into his account, but the funds seemed to be lost. The complaint was resolved. The casino decided to pay the player his missing funds during the investigation of the missing payment.

The player from United States has been informed that all his deposits will be refunded due to previous chargebacks. Refunds have been pending for more than two weeks. Casino closed player's account due to fraudulent behavior and they also provided us evidence.

The player from Australia had requested a withdrawal of $2000 after meeting the wagering requirements. She faced restrictions that limited withdrawals to $500 per week, but after her first withdrawal request disappeared, she received an unexplained $75 deposit. The player had been unable to get a response from the casino. The issue was resolved after the casino confirmed that the remaining payments were processed according to their terms and conditions, which led to the player receiving her final two payments. The complaint was marked as resolved.

The player from Indiana had had an issue with Avantgarde Casino regarding a withdrawal. Despite having met all the necessary requirements, her original withdrawal request had disappeared from her account and had been replaced by a $35 withdrawal she didn't initiate or receive. Additionally, she had been unable to access her account. Despite our attempts to resolve the issue by contacting the casino, we had received no response. However, the casino later communicated that the player's payment was bouncing back due to her bank not accepting transfers under $50. They had suggested the player open a Bitcoin account to receive payment. The player confirmed that she had eventually received her withdrawal, and we marked the complaint as 'resolved'.

The player from Kenya had struggled to withdraw £100 in winnings from Avantgarde Casino. Despite having fulfilled all wagering requirements, the casino had claimed that the winnings had expired. The casino had promised to refund the player's Bitcoin wallet, but it had failed to do so and had stopped communicating. The player had also faced issues with his account being locked. However, the issue had been resolved when the casino reinstated the player's account and returned the initial deposit. Despite not receiving the £100 winnings, the player had decided to continue playing in hopes of meeting the withdrawal threshold in the future. The complaint had then been closed as 'resolved'.

The player from the United States had encountered a discrepancy in withdrawal terms and had faced delays in account verification. He had been initially informed by the casino that the maximum withdrawal limit was $50, despite the terms of the promotion he used stating a limit of $100. His withdrawal request had remained pending since December 12. After we had reached out to the casino for clarification, they confirmed that the account verification had been completed and the payment would be processed according to their terms and conditions. The player later confirmed that he had received his full winnings, including the full $100 from the promotion. The issue had been successfully resolved.

The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from the United Kingdom has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player's withdrawal is delayed for 2 months. We contacted the casino and found out that there had been an issue with the verification, however it was fixed and the payment was sent to the player. The player confirmed getting his money so we closed the complaint as resolved.

The player from the United States has requested several withdrawals one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player's withdrawal is delayed for less than 2 weeks. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from US requested a withdrawal in April, but it hasn't been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States has requested a withdrawal more than two weeks ago. The casino responded, stating that the player's account was recently verified and that the withdrawal was in processing. After a short time, the player received their payment and the issue was resolved.

The player from Denmark requested a withdrawal and after more than 2 weeks ofwaiting for the payment, he decided to submit a complaint. The player received the payment approximately 1 month after the withdrawal request was made. The complaint is resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to a bonus being automatically credited to his account. The bonus was canceled by the player but a new wagering requirement still remained, preventing any withdrawals. Eventually the player was allowed to make a withdrawal and received his winnings.

The player from the United States has submitted all required identification information and even got approval for his withdrawal but the casino is not processing it. The player's efforts to contact the casino have not been successful, and it now appears that he is being ignored. The player later informed us that the issue was resolved and we closed the complaint accordingly.

The player from Greece had an issue where his deposit of 20€ had not reflected in his casino account. After he had contacted the casino and provided proof of the transaction, there was no resolution. We had suggested that he contact his payment provider for further investigation, as the casino could not do much in this case. Eventually, the player informed us that the issue had been resolved.